Aftermarket Administrator

Summary of Job Purpose: The Aftermarket Administrator is a mid-level position that supports the

Accounting Departments by paying aftermarket warranty payments to third party vendors. This position

requires software competency and requires exceptional attention to detail and document management

skills. The ability to work as a team and have great time management skills is strongly recommended. The

primary duties and responsibilities for this position include the following but others can be assigned:

Essential Duties and Responsibilities:

• Responsible for remittance and cancellation of aftermarket products purchased by the customer. This role ensures efficient policy administration, excellent customer service, as well as maintaining compliance with all relevant regulations.

● Review and validate cancellation documentation, ensuring all necessary information is provided.

● Process GAP, Road Guard, & Extended Warranty cancellation requests and ensure accurate entry

into the system.

● While keeping accurate records of all policies, ensure data integrity, and security within the product

administration systems.

● Handle inquiries and resolve issues related to cancellations, and policy details.

● Assists lenders and customers with cancellation submissions and follow up on claim status.

● Stay updated on charges in laws and regulations.

● Analyze data to identify trends and opportunities for process improvement. To provide insights and

recommendations to management based on analysis.

Requirements

Required Competencies; Education / Knowledge / Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required:

● High school diploma or equivalent required; Bachelor’s degree in Business Administration or

related field preferred.

● Previous accounts payable and dealership experience is preferred.

● Strong computer skills.

● Excellent customer service skills.

● Excellent time management skills with a proven ability to meet deadlines.

● Ability to function well in a high-paced and at times stressful environment.

● Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.

● Able to type a minimum of 50 words per minute.

● Extremely proficient with Microsoft Office Suite, Google Documents or similar software with the

ability to learn new or updated software.

● Excellent organizational/sequencing skills.

● Excellent communication and listening skills to resolve issues in a professional and tactful manner

over the phone or in person.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee t

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk; use hands
• to finger, handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move up to 10 pounds and frequently lift and/or move up
• to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception and ability to adjust focus.
• The noise level in the work environment is usually moderate.

Benefits

We offer a competitive salary and an excellent benefit package including:

• Major Medical-Dental-Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401K (profit sharing)
• Christmas Savings Plan
• Employee Discounts in Company Store

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. A Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.