Call Center Representative

Job Ad: Call Center Representative - Think Tell Junction (New York, NY) Job Title: Call Center Representative Company: Think Tell Junction Location: New York, NY Salary: $31,000 - $36,000 Job Type: Full-Time About Us: Think Tell Junction is a customer-focused retail company dedicated to providing exceptional products and a welcoming experience for all visitors. Located in the bustling heart of New York City, we believe in building lasting relationships with our customers and fostering a positive, inclusive work environment for our team members. Job Description: We are seeking a motivated and dynamic Call Center Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing top-notch service and support through various communication channels. Our Call Center Representatives play a crucial role in enhancing customer satisfaction and loyalty by ensuring that inquiries and issues are addressed promptly and professionally. Responsibilities:

• Handle inbound customer calls in a professional and courteous manner.
• Respond to inquiries regarding products, services, and policies.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Provide accurate information and guidance to customers based on their needs.
• Document and track customer interactions using the company’s CRM system.
• Collaborate with team members to enhance customer service processes.

Skills Required:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in a call center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer needs.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in using computers and familiar with CRM software.

Benefits:

• Competitive salary between $31,000 - $36,000.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on store products.
• Opportunities for advancement within the company.
• A friendly and supportive work environment.

If you enjoy interacting with people and want to be part of a dedicated team, apply to Think Tell Junction as our new Call Center Representative today!