The primary responsibility of the Front Desk Specialist I is to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient’s visit. The candidate serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. The candidate should be customer service oriented, experienced and knowledgeable of front desk duties for multiple payers and patients. This position requires the ability to work in a fast-paced environment and to deal with stressful situations with resourcefulness and initiative. The ability to accept training, instruction and change with a positive attitude is essential. The candidate interacts with patients, employees, management, and other support and professional staff. The individual should know how to interact verbally and via written correspondence. The nature of the work demands maturity, courtesy, tact, a sense of urgency, confidentiality, technical and interpersonal skills.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
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