abc Restaurants is Actively seeking Hosts!
OVERVIEW
At abc Restaurants (abc Kitchen, abc Cocina, abcV), we are passionately committed to offering the freshest, safest ingredients, presenting a seasonal menu, that is locally focused and globally artistic, and cultivating a healthy relationship on our tables and for the planet. Our atmospheric elements feature environmentally conscious stories, honoring the preservation of the arts and global sustainability. Jean-Georges has made culinary history and developed a reputation as remarkable as his food, by tapping his deep understanding of the restaurant world and pairing it with his forward-thinking vision.
POSITION SUMMARY
The host will greet g uests upon arrival, inform guests of wait time s , monitor the waiting list, enter g uest names into the computer system, show g uests to their table, and bid farewell as they leave. The Host will create a warm and welcoming environment by presenting a positive first impression.
ESSENTIAL JOB RESPONSIBILITIES
- Deliver a fantastic food and beverage dining experience to all guests
- Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
- Escort guests to seats and set them up for a pleasurable dining experience based on the appropriate floor plan
- Promote and maintain the highest level of customer service to all guests while staying alert to their needs
- Provide guests with food and beverage menus while demonstrating expert knowledge of all menu items, as well as daily specials
- Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
- Confer with dining room staff to ensure guests are receiving prompt and courteous service
- Provide guests with information about the Seaport, including giving direction
- Maintain dining ambiance with an enthusiastic and graceful attitude
- Actively participate during lineup
- Professional demeanor, polished appearance with the ability to exceed guest's expectations
- Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during, and after service
- Adhere to sanitation, safety, and alcohol beverage control policies
- Complete all assigned side work relevant to guest interactive service
- Follow all company policies, procedures, and guidelines
- Consistently report to scheduled shifts on time and ready to work in proper uniform
- Operate ethically to protect the assets and image of the company
- Performs other duties and responsibilities as per business need
KNOWLEDGE, EXPERIENCE AND SKILL
- Minimum of one (1) to two (2) years of restaurant experience; fine dining and high-volume
- A passion for food, wine, and service
- A strong sense of urgency
- Strong organization skills
- Ability to deliver unsurpassed hospitality and guest experience
- Strong interpersonal and communication skills
- Mastery of tableside etiquette
- A desire for growth
- Have long-term goals in the service industry
- A rigorous attention to detail
- Ability to take direction and execute
- High standards for cleanliness of workspace and service areas
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Professional demeanor, polished appearance with the ability to exceed guest's expectations
PHYSICAL REQUIREMENTS
- Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Must be able to lift and carry up to 50 lbs
- Ability to stand for prolonged periods of time and climb steps regularly.
- Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently , or otherwise move in a constantly changing environment.
COMPENSATION
The base pay range for this position is $16.00 per hour plus tips. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications, skills, etc.
Lucy Restaurant LLC is an Equal Opportunity Employer.