Guest Service Representative

We are currently looking for a highly motivated, respectful, professional individual who can work efficiently without direct supervision to fill a Front Desk position at the Country Inn & Suites Clarksville TN. The candidate must be able to work mid-day shift hours (3pm-11pm) and weekends, part-time hours only and possible overnight shifts if needed. Will need to be available on weekends and holidays.

Experience needed:

• A positive attitude, punctual, works well with others, fast problem solver, willing to learn and follow all hotel protocol, keeps a neat well-organized workspace, has some computer knowledge, and loves being around the general public.

Responsibilities:

• Proficiently learn and utilize hotel PMS system.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to guests’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers.
• Maintain updated records of bookings and payments.

Additional Skills:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like ChoiceAdvantage.
• Understanding of how travel planning websites operate, like Booking.com and Expedia.
• Customer service attitude.
• Excellent communication and organizational skills.

If the hospitality industry sounds like you or someone you know we want to hear from you. Please only serious applicants/If interested in this position, you must come in, in-person, and leave an application.

Job Types: Part-time 3-4 days a week Start Pay: $13.50-14.00 maybe higher based on experience.

COVID-19 considerations: Protect yourself and others: Please we do not encourage applicants that are not feeling well to come in for in-person interviews.