Remote Customer Support

Job Title: Remote Customer Support

Company: Backbone Business Solutions

Location: Remote

About Us: Backbone Business Solutions is a premier consulting firm specializing in travel and business services. We are dedicated to providing top-notch solutions to streamline operations and enhance the efficiency of our clients' businesses. Our team is passionate about delivering exceptional service and innovative strategies, and we're looking for a detail-oriented and proactive individual to join our dynamic team.

Key Responsibilities:

• Scheduling: Coordinate and manage appointments, meetings, and events for clients and internal teams. Ensure all parties are informed and prepared.

• Administrative Assistance: Provide support with general administrative tasks including email management, document preparation, and office organization.

• Travel Bookings: Arrange travel itineraries including flights, accommodations, and transportation. Ensure bookings are accurate and cost-effective.

• Customer Service: Serve as a point of contact for client inquiries. Provide prompt and professional responses to customer questions and concerns.

• Data Entry: Accurately input and manage data related to client accounts, travel arrangements, and other business operations.

• Task Coordination: Assist with project management tasks and support various business initiatives as needed.

Requirements:

• Proven experience in administrative support, scheduling, and customer service.
• Excellent organizational and multitasking skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools.
• Strong communication skills, both written and verbal.
• Ability to work independently with minimal supervision.
• Reliable internet connection and a dedicated workspace.
• Experience with travel booking systems is a plus.

Benefits:

• Competitive Salary: Attractive compensation based on experience and qualifications.

• Flexible Hours: Enjoy the freedom to manage your own schedule within the framework of the role.

• Remote Work: Work from the comfort of your own home, eliminating commute time and expenses.

• Health Benefits: Comprehensive health, dental, and vision insurance plans.

• Paid Time Off: Generous PTO policy including vacation, sick leave, and public holidays.

• Professional Development: Access to training and development opportunities to enhance your skills and career growth.

• Team Culture: Join a supportive and collaborative team that values innovation and creativity.

• Technology Stipend: Financial support for necessary technology and home office equipment.