Resident Care Coordinator

Cardinal Bay is a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on:

• Respect
• Excellence
• Appreciation
• Connection
• Honor

Currently, Carriage Inn Bryan is seeking a Full-Time Resident Care Coordinator to continue our story of compassionately caring for our residents. As a Resident Care Coordinator, you will provide direct care to residents following an individual service plan, treat each resident with respect and dignity, recognize individual needs, and encourage independence. You will foster a homelike atmosphere throughout the community. Additionally, the Resident Care Coordinator assists with scheduling for all shifts and responds to call-offs by finding available replacement staff. Benefits:

• Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost. Life Insurance covered 100% by Cardinal Bay.
• Full-time employees receive 3.5 weeks paid vacation for the first 5 years, then it bumps up to 4.5 weeks. Use it, let it roll, or cash it in!
• Benefit from exclusive discounts on auto home and pet insurance.
• Perks @ Work offers discounts on electronics, personal travel, apparel, home needs, entertainment, fitness/nutrition, and childcare costs!
• Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!
• $300 per FT referral
• Advancement & cross-training opportunities available at all 8 communities.
• Plan for your future with our 401(k)-retirement savings plan and matching contributions.

Shifts:

• 11:00 a.m. – 7:00 p.m.
• Tuesday - Saturday
• May be required to fill in Resident Assistant or Resident Medication Aide shifts as needed
• Weekend and Holidays in MOD rotation.

Responsibilities: Primary Care Duties

• Exercises independent judgment and discretion in the performance of tasks with the understanding that the responsibilities are not routine or limited to resident care matters.
• Assists in orienting/training new Resident Medication Aides and Resident Assistants though one on one mentoring and demonstrating all Resident Medication Aide and Resident Assistant job duties and responsibilities.
• Provides guidance to other Resident Medication Aides and Resident Assistants and is the subject matter expert in the duties of a Resident Medication Aide and Resident Assistant as well as in the policies and procedures governing those job duties.
• Administers medication and treatments as prescribed by physician and monitors response to existing treatment plans. Aware of prominent medication interactions and side effects, monitors residents for occurrence of such and notifies the Director of Resident Care. Adheres to community infection control policies and procedures relevant to medication/treatment administration.
• Assists residents with medication as defined in medication procedure. Supervises residents who self-administer medication. Exhibits understanding of and follows the medication policies and procedures.
• Maintains residents' records daily in a timely manner and in accordance with company policy and procedure. This includes documentation related to medication distribution, leisure activities; incidents and observations; charting any changes in residents' physical condition and or behaviors, visitors, etc. Observes and documents the health and emotional condition of each resident promptly reporting all changes to the supervisor.
• Writes weekly/monthly summaries as assigned addressing specifically the problems identified in the service plan.
• Assists with EMR training, order verification and assisting with onboarding of new employees. Entering incident reports into EMR. Fax communication with MD in absence of the nurse and assisting with staffing.
• Maintains the cleanliness and organization of the medicine supply room.
• Receives reports on all residents.
• Counts controlled substances with off going RMA, assumes responsibility for assuring accuracy of count before accepting keys.
• Provides direct resident care in accordance with the Resident Assistant job description.
• Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance, including emergency call pendants, telephone calls and requests from family and friends.
• Encourages teamwork through cooperative interactions with coworkers.
• Attend all in-services as required.
• Member of the Community's Emergency Response team.
• Maintains a professional appearance and good personal hygiene per company policies.
• Other responsibilities as assigned.

Secondary Administrative Duties

• Ensure that adequate staff are available to meet the needs of the residents per facility policy and State regulations. This includes assisting with the replacement of absent personnel and identifying staff to cover scheduling gaps.
• Coordinates assignments for Resident Assistants and Resident Medication Aides and daily staffing assignment sheets as directed.
• Assist DRC in creating the per cycle staffing schedules and communicating to employees to keep them apprised of scheduling changes using the scheduling tool.
• Responsible for the staffing on-call phone when DRC, LVN or Executive Director is unavailable to do so, no less than once per month.
• Monthly meeting with DRC related to staffing questions and completion of attendance records to include staff PTO, call outs and tardiness. Assure staff are using time and attendance system, not scheduling system, for all time off requests.
• Assist DRC in updating Communication Log and Shower Schedule for information and changes at the beginning of each shift.
• Perform weekly cart audits that are due Friday each week. These audits will include disposal of expired medications, identification of medications that require refill and follow through with pharmacies to make sure all refill requests have been processed.
• Oversee medication room cleanliness per community policy and State regulations.
• Notify DRC of any medication refills that have not been processed in a timely manner.
• Confer with residents’ physicians if in doubt about administering a particular medicine to a certain resident.
• Filing in resident’s charts and other administrative office tasks.
• Ensuring medication refills are submitted to the pharmacy.
• Assist in development of the service plans and assessments.
• Review and ensure shift report is documented in the communication binder and 24-hour report and that they are occurring at each shift change.
• Ensure supplies are stocked and ready. Assist in stocking supplies and complete the inventory re-order forms.
• Assist in training and support of customer service. Work with residents, employees, and guests to involve and resolve concerns and requests.
• Additional assignments as deemed necessary per the Director of Resident Car/supervisor.

Requirements:

• High School diploma or GED required.
• Current CPR
• 1-2 years of prior resident care experience in a senior living community
• Delegated by a Registered Nurse for medication administration.
• Excellent communication and customer service skills
• Strong problem-solving skills, good judgement, and attention to detail
• Understanding of HIPAA requirements
• Certified Nurse Assistant with state-approved Medication Assistant Certification a plus but not required.

Cardinal Bay is an Equal Opportunity Employer.