Router

Key Responsibilities:

Scheduling & Routing: Develop and manage daily service routes for pool technicians. Optimize routes for efficiency, minimizing travel time and fuel costs. Adjust schedules as needed to accommodate last-minute customer requests or emergencies . Customer Communication: Confirm service appointments with customers. Handle rescheduling requests and notify customers of any changes. Address and resolve customer complaints or inquiries related to service scheduling.

Technician Support: Communicate route details and special instructions to technicians. Serve as the primary contact for technicians during the workday for routing-related issues. Monitor technician progress and ensure adherence to schedules.

Data Management & Reporting: Maintain accurate records of service schedules, completed jobs, and customer interactions. Provide reports on technician productivity and route efficiency.

Operational Efficiency: Continuously assess routing practices for improvement opportunities. Collaborate with the operations team to implement cost-saving measures.

Qualifications: Education: High school diploma or equivalent (required); Associate’s degree in logistics or a related field (preferred). Experience: Prior experience in scheduling, dispatching, or logistics (preferred). Experience in pool maintenance or the service industry (a plus).

Skills: Strong organizational and time management skills. Excellent communication and problem-solving abilities. Proficiency in routing software, GPS systems, and office applications (e.g., Microsoft Office). Ability to multitask and work well under pressure.

MUST HAVES: Clean Driving record Valid Drivers License Clean Background Proof of insurance

Monday through Friday

EEO/AA Employer/Vet/Disabled.

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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)