Support Manager / Support Specialist (m/w/d)

INIT Group

Almanya

Support Manager / Support Specialist (m/f/d)

Karlsruhe, INIT GmbH

About us:

INIT is the world's leading provider of IT solutions for bus and rail. We support more than 700 transport companies in making public transport more attractive and efficient. This is how we make mobility easy - for the users of our systems and for passengers in Europe, America, New Zealand, Australia and Asia. Find out more about us and our current vacancies on our website We look forward to receiving your online application!

What you can look forward to with us:

Flexible working hours and mobile office option
30 days of vacation and the option of 5 additional days of "flexi vacation"
Gaming zone, massage chair and creative area
Additional financial benefits for travel costs and childcare, among other things
Up-to-date smartphone (Android/iOS) for professional & private use

What you can expect:

Collaboration in the support process and processing of maintenance requests, including tasks at the service desk
Direct contact with our customers to resolve issues and increase customer satisfaction
Conducting internal team training with a focus on databases and actively sharing know-how (#SOS)
Building knowledge in 3rd level support (3LS) and promoting shared team knowledge to further develop the team
Working closely with 3rd level support, specialist departments and other teams to continuously improve service quality
You play a central role as a link between your team and 3rd level support

What you bring with you:

First experience in support: you know how to solve problems - efficiently, in a structured manner and with a focus on customer satisfaction
Database professional: Proven knowledge in the administration of SQL databases, preferably also with more complex challenges
Professional experience counts, not the degree: You have relevant practical experience, whether with or without a degree
Very good written and spoken German and English skills