Administration

The key responsibilities for the Administration role are:

• Administrative Support:
  • Perform general administrative tasks, including answering phones, managing correspondence, and responding to inquiries.
  • Maintain and update resident records, ensuring all information is accurate and complies with data protection regulations.
  • Assist in scheduling staff shifts and maintaining the staff rota.

• Record Keeping & Compliance:
  • Ensure compliance with regulatory and organisational requirements by maintaining accurate documentation.
  • Prepare and manage files for audits and inspections, ensuring they are always up-to-date.

• Finance and Budget Support:
  • Process invoices, monitor budgets, and assist with financial reporting as directed by the care home manager.
  • Handle petty cash and maintain accurate financial records.

• Resident and Family Liaison:
  • Act as a point of contact for residents and their families, providing updates and assistance as required.
  • Assist in organising resident reviews and family meetings, preparing all necessary documentation.

• HR and Recruitment Support:
  • Support recruitment processes, including posting job adverts, coordinating interviews, and preparing contracts.
  • Maintain staff records, including training logs, absence records, and certifications.

• General Operations Support:
  • Coordinate and oversee maintenance requests and ensure the care home operates smoothly.
  • Organise meetings, training sessions, and events as needed.

• Customer Service:
  • Ensure a welcoming and professional reception area for visitors.
  • Address complaints or issues promptly and escalate when necessary.