Account Manager (remote)

What are you working on?

• Genres: Sports, Casual, Card and/or Board, Casino, Hyper-casual

Team size and structure?

100

For which tasks (responsibilities)?

The main responsibilities will include:

- Lead Point of Contact. Act as the primary point of contact to provide and satisfy all customers’ business requests: addressing inquiries, concerns, and requests promptly and effectively. 

- Customers Revenue, Growth and Development: Set and ensure a multilevel strategy to increase the revenue generated by customers. +15% growth annually minimum.

- Client Relationship Management: Build and nurture strong, long-lasting client relationships by understanding their needs, objectives, and challenges, and providing tailored solutions to meet them.

- Upsell Strategy Development: Develop and Implement Upsell Strategy aimed at maximizing upsell opportunities within the customer base.

- Agreements / Estimation: Present, Negotiate, and Finalize agreements and estimations with/to clients to maximize the company’s profitability.

- Payments Plan Developing and Controlling: Develop comprehensive payment plans that outline the schedule, terms, and conditions for payments to be made by customers; Implement strategy and procedures to manage payments effectively, minimize risks, and prevent delays.

- Solution Delivery: Ensure the timely and successful delivery of the provided services according to agreements, coordinating with PM and Production teams to meet project timelines and deliverables.

- Project Progress Communication: Clearly communicate the progress of monthly/quarterly initiatives internally and externally, providing regular updates on project status, milestones achieved, and any challenges encountered.

- Account Metrics Tracking: Forecast and track key account metrics, such as quarterly sales results and annual forecasts, to measure performance, identify areas for improvement, and drive strategic decision-making.

- Reporting including Financial Forecasting: Prepare and deliver reports on account status, including sales performance, customer feedback, and upcoming opportunities, to senior management and other relevant stakeholders.

- Collaboration: Collaborate with the sales team to identify and grow opportunities within the assigned customers, gathering insights from client interactions and market trends to drive revenue growth.

- Work in CRM Hubspot .

What kind of professional are we looking for?

We are looking for a person with the following experience and knowledge:

• Proven work experience as an Account Manager, Key Account Manager, Business Development Manager;

• C1/C2 according to IELTS / TOEFL Certification;

• Solid experience with CRM software (HubSpot) is a plus as well as MS Office (particularly MS Excel);

• Solid Experience with Financial Forecasting;

• Ability to generate and deliver client-focused solutions according to identified customer needs, with a track record of successful project management and technical solution delivery.

• Proven ability to coordinate multiple account management projects at a time, while maintaining sharp attention to detail and meeting deadlines.

• Excellent listening, negotiation, and presentation skills, with strong verbal and written communication skills.

• BA/BS degree in Business Administration, Sales, Management, or relevant spheres.

Why do we enjoy working here?

When you join Twin Win Games, you can expect the following perks and benefits:

• Flat rate + % and KPI's

• Flexible working hours and workplace, enabling our team members to achieve a healthy work-life balance.

• Paid vacation of 20 workdays per year; 5 workdays of sick leave per year.

• Unlimited day-offs for personal matters (unpaid).

• Paid benefits of choice, designed to meet the unique needs of each employee.

• A personal development plan (English speaking club, skills training, and access to our Education office - an education hub with internal and external experts and mentorship programs.)

• Structured processes and tools - corporate Confluence, to ensure effective communication and collaboration within the company.

• An open-minded management style that fosters transparency and constant sharing of company strategy and plans.

• Performance-based reviews that recognize and reward the contributions of our team members.

• Stress management measures, including 1-1 meetings, transparent communication, and feedback culture.

• Corporate team-building events, marathons, and online challenges that promote teamwork and healthy competition.

• Family-friendly environment, where we celebrate important personal milestones, such as the birth of a child or wedding, with congratulatory gifts.

We believe that these benefits and opportunities contribute to our employees' overall well-being and satisfaction, and we are committed to providing a supportive and rewarding work environment.