Back of House Team Member

Role:

The Back of House (Kitchen) Team Member is responsible for various tasks crucial to the restaurant's operation. This includes food preparation, cooking, and maintaining quality standards for Chick-fil-A's menu items. Additionally, Back of House Team Members handle food safety and contribute to maintaining a clean and organized kitchen environment. Their efforts are essential in supporting the overall efficiency of the restaurant and ensuring a positive dining experience for customers.

Key Responsibilities:

Talent/Leadership

• Foster a positive and collaborative team environment.
• Ensure adherence to Chick-fil-A's high-quality standards in food preparation.
• Monitor and maintain cleanliness and hygiene in the kitchen.
• Collaborate with leadership to optimize inventory processes.
• Encourage and support professional growth and development.
• Communicate effectively with both Back of House and Front of House staff.
• Address issues promptly and facilitate open communication.
• Encourage a culture of continuous improvement and innovation.
• Implement and communicate changes to enhance efficiency and quality.

Customer Experience

• Ensure the consistent preparation of high-quality food items to meet Chick-fil-A's standards, contributing to a positive dining experience.
• Work efficiently to contribute to timely and prompt service, minimizing wait times for customers.
• Collaborate with Front of House staff to ensure accurate and complete orders, reducing errors and enhancing customer satisfaction.
• Maintain a clean and organized kitchen environment, reflecting positively on the restaurant's image and contributing to a pleasant atmosphere for customers.
• Follow Chick-fil-A's operational standards and procedures to create a consistent and reliable experience for customers.
• Contribute to effective inventory management to prevent stockouts and ensure the availability of menu items, avoiding customer disappointment.
• Adhere to safety regulations and hygiene standards to guarantee a safe and comfortable dining environment for customers.
• Coordinate tasks to maintain a smooth workflow, supporting the Front of House team in providing excellent customer service.

Sales & Brand Growth

• Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for customers, contributing to brand trust and growth.
• Streamlining Back of House operations to increase efficiency, potentially allowing for quicker service and higher customer turnover, positively impacting sales.
• Be receptive to customer feedback and relay relevant information to the leadership team.

Financial Stewardship

• Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
• Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
• Ensure proper maintenance of kitchen equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
• Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
• Collaborate with leadership to understand financial goals and contribute insights on how Back of House operations can support those objectives.

Desired Skills and Experience

• Friendly and positive demeanor.
• Effective communication.
• Collaboration with teammates to achieve common goals.
• Ability to handle a fast-paced and dynamic work environment.
• Flexibility to adapt to changing tasks and responsibilities.
• Thoroughness in following Chick-fil-A's quality standards and procedures.
• Efficient task completion to contribute to a smooth workflow.
• Ability to prioritize tasks during peak hours.
• Quick thinking to address issues as they arise
• Consistency in attendance and punctuality.
• Reliability in completing assigned tasks accurately and on time.
• Knowledge of basic food preparation techniques.
• Commitment to upholding Chick-fil-A's core values.

Additional Qualifications

• Able to work 25+ hours a week and various shifts per week
• Have reliable transportation
• Be authorized to work in the United States
• Preferred 1-2 years of previous experience in a restaurant, cafeteria, quick-service or another food-service environment
• Must be able to lift up to 50 pounds and stand for up to 8 hours.
• Must commit to the highest Chick-fil-A customer service standards and our promise to guests: the highest quality meals served in a quick, friendly, and clean environment
• A hunger to learn quickly and grow

Benefits

• Competitive Pay
• Simple IRA - up to 3% match
• Scholarship Opportunities - $2,500-$25,000
• Flexible Scheduling
• Mental Health Support - Chaplain Care
• Meal Benefits - Every Shift
• Referral Programs 
• Sponsored Events - Team Member, Family, and Volunteer
• Education Discounts
• Sundays Off - Always
• Medical/Dental Vision Benefits contribution at 60% at Full-time 
• Leadership Development Plans

At Serve Give Joy LLC, we firmly believe that every individual has the potential to achieve greatness, and we are dedicated to creating an environment that inspires and supports our employees in reaching their highest levels of performance. Our promise is to provide a culture that fosters continuous growth, personal development, and professional excellence! We understand that each person brings unique talents, skills, and aspirations to the table, and we are committed to helping them unlock their full potential!