Position Summary
Responsible for serving guests by assisting with food and beverage selections; ringing in and monitoring orders; preparing and serving drinks; restocking beverages; maintaining bar and dining ambiance and overall cleanliness and presentation of the space. The Bartender has a big impact on guest experience and must be focused on connecting with them and enhancing their experience by using a combination of personality and suggestive sales tactics.
Responsibilities
- Welcome and acknowledge all guests, upon entering our restaurant
- When needed escort guests to their table and assist them with seating
- Interact with guests in a friendly, positive manner; making them feel welcome and assisting them with finding the restroom, where to hang bags and coats, etc.
- Greet guests promptly and take initial beverage order immediately
- Ensure the bar service station is set up and properly stocked before and during service
- Prepare for service by setting up the bar and filling up drinking water
- Stock and organize all beverages to maintain highest level of cleanliness possible
- Prepare and serve alcoholic or/and non-alcoholic beverages in accordance with standard recipes
- Help guests in making selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes or cocktails, answer all food or cocktail preparation questions
- Ring in all orders through the POS system
- Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
- Handle guests' special dietary needs, allergies, or special requests with utmost sensitivity, following Company procedure
- Communicate with the kitchen to manage timing of food, any guest feedback, etc.
- Deal with guest complaints by finding a way to say yes; Involve the Manager on Duty as needed
- Process guest payments in timely, and accurate manner
- Process financials on shift-by-shift basis, including submitting accurate cash sales
- Accurately report cash tips and contribute to tip pool as applicable; Record tip information on sheet, as directed by management
- Maintain expert knowledge of all menu offerings, including allergens
- Operate the dish machine and other cleaning equipment
- Wash and polish glassware
- Complete opening and closing side work checklist for shift daily
- Maintain cleanliness of the dining room throughout the shift by sweeping, cleaning etc.
- Update knowledge and skills by participating in staff training opportunities
- Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations
Essential Functions
- Able to comprehend and follow written and verbal direction
- Able to speak and understand English
- Able to understand basic math
- Able to work independently or as part of a team
- Able to lift at least 30 pounds on a regular basis
- Able to bend, stoop, stand and perform extensive walking for 8-10 hours a day
- Able to manage going up and down stairs multiple times per day
- Adaptable in fast-paced and challenging work environment
- Organized approach to projects
- Able to take and give direction
- Able to approach their work with a sense of ownership and work with a sense of urgency
- Able to work nights, weekends and holidays and variable schedule, per the needs of the business
- Able to perform essential job functions under pressure, maintain professionalism when working under stress
- Maintain polished personal presentation; grooming meets Company standards as outlined by Employee Handbook
- Strict adherence to posted schedule and clock in/out at times
- Communicate information effectively and efficiently
- Maintain general knowledge of the restaurant, location, transportation, management team, etc.onu
- Comply with Company's policies and procedures, as well as city, state and federal laws
- Adhere to all HR policies and guidelines
- Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations
- Knowledgeable in all restaurant operations
- Update knowledge and skills by participating in any further required training
Requirements
- At least 2 years as a Bartender at a high volume restaurant
- Previous experience with restaurant point-of-sale (POS) systems
- Exceptional interpersonal skills
- Understanding of hygiene and food safety rules
- Multi-tasking abilities
- Ability to remain calm and professional in a fast-paced work environment