Catering Manager

Description

Overview –  This role exists to ensure the vision, initiatives, and Catering operations are executed on a daily basis to reach our outside catering sales goal. It also exists to ensure innovation, sales growth, and success in the Catering department.

Key Results –  What exactly should this person accomplish to be successful? 

1. Ensure catering team is executing operations on a daily basis and meets On-Time Departure goal (95%).
2. Ensure all follow-up calls are being done for customer feedback regularly. Enter customer order data in PipeDrive weekly.
3. Ensure compliance on Catering systems; Opening (90%), Afternoon (90%) and Evening (90%).
4. Intentional and Consistent Manager and Team Leader Development.

Key Responsibilities and Disciplines -  What responsibilities and leading disciplines (proactive actions to put on the calendar) will drive the key results?

• Create & maintain an actionable 90-day plan each quarter.
• Ensure that all third-party sales are rung every day.
• Ensure that all catering orders are always confirmed, and condiment bags are prepared for next day’s orders. 
• Provide Catering projections for following week to Director of Operations for proper scheduling needs for ADPs and deliveries.
• Send weekly department/compliance update by EOD Tuesday.
• Weekly update all third-party accounts (Fooda, Delivery Wow, Grubhub For Work, Let Us Cater, Seamless, EzCater) on our 3rd party sales tracker.
• Bi-weekly hiring/leadership assessment, including weekly communication to Director of Talent & Training regarding hiring needs.
• Monthly sales tracked into appropriate excel spreadsheet by end of the month.
• Have one-on-ones with all team members that work catering to go over off-site contract.
• Ensure all Leaders & Team Members understand and embody the Vision, Purpose & Core Values.
• Execute all employee reviews on time while including healthy/truthful feedback.
• Monthly ADP Off-Site check-ins to ensure compliance with brand standards and guest experience.

Other Responsibilities -  What other responsibilities are, while not critical to this person’s key results, necessary for the success of the business and leadership team?

• Using suggestive selling, encourage guest to add items according to their guest count when confirming the order with either drinks, desserts or additional food.
• Assign team members for deliveries and large pickup orders properly. Includes enough time for a TMS bag to be plugged in at proper time, prepare/help in the kitchen with the orders ready for delivery and pick up on time.
• Keep an organized filing system by date for all catering forms.
• Ensure that all catering (breakfast & lunch pickup and delivery) forms are always available.
• Provide catering scripts to front counter team leaders for proper order taking. 
• Ensure all catering equipment is working properly or fixed or replaced promptly if broken.
• Menu updates/Price Updates with third parties and for ADP menus.
• Create a culture where the Leaders and team members are educated on and excited about hitting goals.

Company Information

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.

Work in a Chick-fil-A restaurant:

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business -- whether that is with Chick-fil-A or outside. Here are some of the great benefits of working at Chick-fil-A.

• Flexible Hours: You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Sundays Off: All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Chick-fil-A Operator Mentorship: The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay: Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.