Chargeback Analyst

BCI Brands

New York, NY

Our Company: BCI Brands designs, sources, and markets nationally and internationally an extensive range of women's career, casual sportswear, and dresses. Their products are sold through all primary retail distribution levels principally under various trademarks and under private label brand names, such as Ted Baker, Vince Camuto, CeCe, 1.state and Parker.

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Responsibilities:

General familiarity with major USA retailer’s vendor compliance requirements.
Research and dispute customer chargebacks at wholesale level (shortages, cost differences, shipping violations, EDI violations, etc.)
Make recommendations for better adherence to customer compliance.
Correspond with all customers regarding timely collections of receivables and chargebacks.
Experience in negotiating and reviewing all chargebacks for repayment or credit.
Review weekly status reports with management.
Communicate internally as well as directly with customers to resolve all open claims
Work with the warehouse to ensure compliance of chargeback related issues as well as the returns process.
Process reconciliation, cash application, chargebacks, and write-offs with management approval.
Research misapplied cash and unidentified payments by contacting customers
Maintain general familiarity with major USA retailer’s vendor compliance requirements.
Work with Factor on past due invoices and provide PODs when needed.

Requirements

Minimum 2 years of experience working with large retailers.
Minimum 2 years of experience with factoring and chargebacks.
Associate degree in Accounting, Finance, or any other business-related function preferred , but not required. (Working experience may be considered in lieu of degree.)
Knowledge of Exenta, Simparel or BlueCherry ERP & Carixa is a plus, but not required.
Knowledge of Factoring process
Confident communicator with the ability to interact at all levels, including working closely with customers and cross-functional teams.
Strong Excel capabilities, including knowledge of pivot tables, is a MUST .
Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership.
Exceptional customer service skills.
Good communication, organization, and analytical skills.
Ability to adjust to changing priorities and workload while managing deadlines simultaneously.
Positive and professional demeanor.
Excellent written and verbal communication skills.

The salary range for this full-time, permanent role is dependent upon experience between $75,000-$85,000.

BCI IS AN EQUAL OPPORTUNITY EMPLOYER

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law.

Benefits