Information Technology Support Analyst

Eagle Family Foods
El Paso, TX
Job Description Summary

The IT Support Analyst will provide technical support to end-users within the plant environment. This position is responsible for troubleshooting hardware, software, and network issues, as well as providing technical assistance and training. The ideal candidate will possess a strong understanding of IT infrastructure, excellent problem-solving skills, and a customer-centric approach.

Essential Duties And Responsibilities

Respond to and resolve incoming IT support requests via phone, email, and in-person.

Troubleshoot and resolve hardware and software issues, including computers and printers.

Diagnose and resolve network connectivity problems.

Install, configure, and maintain computer systems and software applications.

Provide technical assistance and training to end-users on IT systems and procedures.

Manage user accounts, permissions, and access controls.

Perform routine system maintenance tasks, including backups, updates, and security patches.

Monitor system performance and identify potential issues.

Assist in the implementation of new IT projects and initiatives.

Provide technical support for system upgrades and migrations.

Collaborate with other IT teams to ensure smooth operations.

Maintain accurate and up-to-date documentation of IT systems, procedures, and troubleshooting steps. Create and maintain knowledge base articles for common issues.

Qualifications And Competencies

Performs other duties as required and assigned.

Strong knowledge of Windows operating systems, Azure, Office 365, SharePoint, Apple iOS, & Android, with proficiency in troubleshooting hardware and software issues.

Understanding of networking concepts (LAN, WAN, TCP/IP).

Experience with ticketing systems and remote support tools.

Knowledge of common IT security practices.

Excellent problem-solving and analytical skills.

Strong Communication And Interpersonal Skills. Bi-lingual Preferred.

Ability to work independently and as part of a team.

Customer-focused approach with a positive attitude.

Education And/Or Experience

Associate’s degree in information technology or related field, or equivalent experience.

Experience: 3+ years of experience in IT support or related field.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or touch objects or controls.The employee is occasionally required to stand, walk, sit, reach above shoulders, taste and/or smell, or talk and/or hear.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Working Conditions: The work environment characteristics described here are representative of those team member encounters while performing the essential functions of this job.

The team member occasionally works in proximity to fumes or air-borne particles, toxic or caustic chemicals, and in non-weather related extreme cold.

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Statement

Eagle Foods is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eagle Foods also prohibits harassment of applicants or employees based on any of these protected categories. It is also Eagle Foods policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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