Claims Investigator

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview

Our Desktop investigations range from locating your claimant or witnesses to complete background investigations. Our S.P.O.T. (Social Profiling Online Tracking) report provides a detailed snapshot including identification, address history, relatives, DMV (state dependent), litigation records, property ownership, felony criminal history, business affiliations, professional licenses and ever-changing social media. The Desktop Investigators regularly communicate with the other divisions, particularly the Surveillance Division, to relay appropriate intelligence to support and assist the field investigators.

How you'll make an impact

• Under general supervision, investigates and evaluates potentially fraudulent claims to determine online prevalence and activity level
• Conducts basic to moderately complex claim investigations to collect information and often compile a comprehensive profile of a claimant for use in defense strategy and further potential investigation
• Prepares investigation reports to present findings, and takes appropriate action
• Investigates insurance claims via computer-based sources, such as social media, pay-to-access databases, and public record websites and offices
• Communicate via phone and/or email to obtain additional information, records, and documents
• Submit search requests to various government agencies
• Prepare high quality reports utilizing above average reporting skills
• Maintain individual diary with minimal late files
• Follow-up with additional client contact
• Perform specific database searches and conduct further inquiries
• Support extensive training programs and sessions
• Review and uphold quality assurance for desktop investigation reports

About You

• Bachelor's degree and 3 years related experience required

Preferred:

• Proficient working within Internet search engines
• Familiar with the traits and capabilities of various major social media platform
• General knowledge of multiple Lexis Nexis sites, TLO, Boolean search methods and other internet-based resources

Desired:

• 5+ years desktop investigations experience
• Skilled in training teams on desktop and on-line search functionalities
• Proficient in performing quality assessments and reviews of investigation reports, as well as offering coaching and feedback
• Experienced in collaborating with team members, vendors, or partners both within and outside the US
• Be able to work on site up to two days a month

Work Traits:

• Efficient and Knowledgeable of PC and Microsoft Suite
• Efficient and Knowledgeable searching Internet and Social Media platforms
• Problem Solver
• Detail Oriented
• Ability to work under moderate pressure and according to deadlines
• Self-starter
• Extremely organized
• Excellent oral and written communication skills

#LI-TB1

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.