Dispatcher

Moore Mechanical

Cadillac, MI

Why work at Moore Mechanical?

Moore Mechanical provides high-quality HVAC and Plumbing solutions, in the beautiful Northwest Michigan area. Our portfolio consists of multi-million-dollar homes and high-end commercial buildings. Here you will find a team of dedicated professionals who genuinely care for the customer. With a vision for growth, the opportunity will exist for you to advance your skills, knowledge, and career along a path that aligns with your personal motivations. Moore Mechanical is proud to hold a DOL Registered Apprenticeship Program, where the career paths of entry level tradespeople are fully supported and fostered.

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Job Description:

We are looking for someone that has strong organizational skills with attention to detail/accuracy, ability to handle multiple tasks in a very busy environment, and knowledge of basic computer skills.

We are looking for a friendly Customer Service Representative and Dispatcher, to undertake some minor receptionist and clerical duties, and dispatch service technicians.

Work Schedule: Monday - Friday | Varied Hours between 7am -7pm

Salary: Range $18.00/hr.-$20.00/hr.

Requirements

Answer all incoming calls
Manage the scheduling of service appointments
Verify customer information each time and make corrections as necessary
Combine any duplicate customer entries upon identification
Promptly respond to missed calls or messages received in the office
Collaborate with customers and technicians to establish and uphold an accurate schedule
Inform customers of any changes in a timely manner
Oversee the schedule for service across all locations
Adjust and prioritize tasks as required
Engage in regular problem-solving activities
Consistently and promptly communicate with technicians

Benefits