Dispatcher

Job Description of Dispatcher:

Effectively and professionally provides communications and dispatch services for ground and air emergency medical services.

Duties and Responsibilities of Dispatcher:

• Utilizes system status management computer system which monitors, updates, and controls the location and movement of units
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
• Dispatches and maintains radio communications with units
• Monitors and documents response times of units
• Maintain the cleanliness of the dispatch center and work area
• Follows employer guidelines for customer service
• Maintain patient confidentiality
• Investigates and reports all response time exceptions
• Answers requests and dispatches medical support personnel
• Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents
• Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel
• Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...)
• Comply with continuing education requirements and maintain all certifications required by the employer
• Function as public relations representative when dealing with facilities, agencies, etc. Responsible for adhering to all company & departmental policies and procedures. Perform other related duties as required

Critical Qualifications of a Dispatcher: 

• Must pass the 2 Hour CritiCall Test (link sent via email after online application is completed)
• High School Diploma or GED
• Must be available to work flexible hours
• Must type minimum of 30 WPM
• Current Driver's License
• Current CPR Healthcare Provider Certification

About the West Central Arkansas Workforce Development Area

The West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.

WCAPDD/Arkansas Workforce Center is an “equal opportunity employer/program,” and “auxiliary aids and services are available upon request to individuals with disabilities.” Arkansas Relay Service: Show phone number (Voice) Show phone number (TDD) or TDD 711.