Dispatcher

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Essential Duties:

The Dispatcher is responsible for preparing the daily route, assisting with pulling necessary equipment, providing Estimated Time of Arrivals to fellow team members.

Responsibilities: Employees to initial as completed

• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Route work orders that need to be delivered
• Ensure each order is printed with necessary forms from Delivery Track
• Review and correct “All Bad” orders from previous day or cancelled tickets.
• Ensure grid is being monitored every 10-15 minutes throughout the morning and day.
• Responsible for the daily monitoring of PST's through Delivery Track
• Assist and confirm team members are using phone app correctly and communicating back to dispatch on all orders needing attention

• Responsible for communicating with fellow team members on a regular basis on incoming or pending orders

• Responsible for keeping track of all calls that are answered; that are work order/ccs related.

• Responsible for checking call log at the end of the day to ensure all items were handled accordingly

• Assist Customer Service in trouble-shooting patient's call that are equipment/ETA related
• Provide and update Customer Service, Resp. Account Exec., Care Coordinator, an Referrals, on ETA's

• Ensures all paperwork from Courier Drivers, for deliveries made the previous day is received and accurate prior to scanning in to FileBound

• Performs any other duties that may be requested by Supervisor or Management (i.e. performing duties as a Patient Service Technician)

• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products
• Maintain a professional, safe, and clean work environment

Education and or Experience:

• Graduate from Accredited College in Business or Accounting

• Team player-ability
• Reliable and Responsible
• Detailed oriented
• Strong organizational skills

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Use of Company Vehicle
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

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Company Business Hours - 8:30 AM – 5:30 PM PST

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