Operations Manager

Position Title: Operations Manager  

Pay 14  

Reports To: General Manager

Salary: $75,000 - $80,000

Other Forms of Compensation:

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!  Voted Glassdoor's Employee Choice Awards -  Best Places to Work in 2021,  

Job Summary

The Delta One Lounge at JFK offers an elevated travel experience, combining world-class hospitality with sophisticated design and outstanding culinary offerings.

Working as an Operations Manager, you are responsible for the effective execution of service. You will always ensure and implement the Standards of Excellence, as determined by the location, company, and client. This position will be in charge of managing and staffing the entire front of the house staff.

Key Responsibilities:

• Hires, trains, and develops all FOH restaurant staff in fine dining service standards
• Maintains schedules, payroll, and other administrative support to maintain food and beverage cost controls including inventory and pars
• Coordinates and conducts pre-shift and departmental meetings daily
• Maintains communication with all departments to ensure customer service needs are met
• Builds seating charts and station assignments daily, following up with support staff of daily anticipated business
• Maintains all reservation systems and books to accommodate business demands
• Builds side work assignments and ensures completion with wait staff
• Maintains the highest level of service to client/guest, ensuring their delight
• Maintains cleanliness and presentation of dining room area
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner

Preferred Qualifications:

• Bachelor’s Degree or equivalent experience, preferably in hospitality or with equal fine dining experience
• Six to eight years of upscale fine dining with at least three years of management experience
• Ability to hire, develop, train, guide, and counsel hourly associates
• Ability to plan, market, and complete special events/promotions
• Ability to monitor and track budgets and expenditures
• Excellent written and verbal communication skills
• Excellent knowledge of customer service techniques and current service standards
• Must be able to remain poised and focused under pressure
• Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
• Conformity to the highest standards of personal integrity and ethical behavior
• Professional appearance and demeanor required

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:   1386086

Restaurant Associates  

Michael Abbey  

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