Outreach Manager

Outreach Manager Hybrid Telework Location: AF PKI System Program Office, San Antonio, TX

Summary

Manages the AF PKI SPO Outreach Program, which consists of event-based marketing and designing, developing, and publishing strategic communications that support organizational goals. The chosen applicant will provide oversight and strategic guidance to manage all Outreach activities in support of the Connect User Experience (CUX) Team. Primarily, the Outreach Manager coordinates services with various contract vendors of select event locations globally and provides management and leadership to exhibit teams assigned to all AF PKI SPO exhibit events. The ideal candidate will excel in communications both written and oral; must be detailoriented, organized, a self-starter, and have an ability to prioritize workload; have an outgoing demeanor to train, motivate, and equip outreach support teams with necessary resources to succeed; will have experience in coordinating required logistics for exhibit events, to include securing contracts, outfitting exhibit spaces, facilitating financial transactions, coordinating travel arrangements, and transporting exhibit equipment and materials to/from events to produce results in a timely manner.

Primary Responsibilities

Plan and manage the AF PKI Outreach program:

• Coordinate contracts for exhibit space at technical conferences/expos attended by key

customers and stakeholders; order furnishings and associated services that support the exhibit; manage pre- and post-event activities (e.g., publicity/announcements, training for exhibit staff, logistics, accommodations, invoicing and payments, trip reports, evaluation, follow-up)

• Plan, execute, manage the Outreach budget; create and manage Outreach-related tasks

in ServiceNow; maintain the Outreach repository page in MS Teams

• Educate, train, and orient the exhibit team for high-level performance and customer engagement; maintain related training materials
• Manage and maintain exhibit equipment; facilitate procurement of new exhibit

equipment, to include designing branded displays; ready equipment and marketing materials for transport to/from exhibit events

• Maintain promotional item inventory, to include presenting potential new items to

leadership for purchase approval, request sample items as needed, process all required orders and restock items as needed

• Manage/maintain the AF PKI brand, to include logos, brand messaging, and a suite of branded templates
• Manage/maintain the Outreach Document and Product libraries in SharePoint; create, publish, and maintain marketing materials (e.g., informational pamphlets, fact sheets, brochures, quick reference guides) and briefings distributed/displayed at exhibit events and on the AF PKI Website
• Develop communication strategies to deliver key messages (e.g., announcements, public releases, broadcast email) in various formats, including social media posts; draft/publish a PKI newsletter (monitor and manage DAF newsletter subscription)
• Develop and execute a social media strategy; manage AF PKI’s social media presence across various platforms; develop, schedule and publish engaging content; monitor audience interactions engage with followers/respond to comments; analyze trend data and identify areas for improvement; and manage strategic messaging and campaigns to achieve communication goals

Knowledge and Skill Requirements

• Strong communication and interpersonal skills to collaborate/coordinate AF PKI exhibit events and event attendees with various organization
• Ability to work with a wide variety of contributors in a fast-paced and demanding environment is essential
• Proficient knowledge of Microsoft Office Professional Suite (Word, PowerPoint, Excel,
• Outlook, Access, Publisher, Visio, SharePoint, Project), Adobe applications (Captivate,Photoshop, InDesign)
• Knowledge of Artificial Intelligence applications and how they can support Outreach duties and tasks effectively
• Expertise with social media platforms, crafting engaging social media posts, and interpreting social media analytics to inform strategy

Education/Experience

• Bachelor’s Degree Required in Communications, Marketing or relevant work experience
• 5 +Experience in managing an outreach program to include; coordinating organizational

presence at select exhibit events globally

Required licenses or certifications

• Certified Meeting Professional (CMP) or Certified Special Events Professional (CSEP)

desired but not required

• Project Management Professional (PMP) certification or other project management

certification desired but not required

Language Skills

• Ability to read, analyze, and interpret technical procedures and governmental regulations
• Ability to write reports
• Ability to effectively present information and respond to questions from managers, clients, and customers

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

AAP/EEO Statement : X Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Call Show phone number for other accommodations.

Applicants that do not meet the minimum requirements will not be considered for the position.