Position Purpose: This person is responsible for delivering food orders from the kitchen to customers' tables rapidly and accurately. Acting as the point of contact between Front of the House and Back of the House staff.
Key R e s p o n s i b i l i t i e s / A cc o u n t a b i l i t i e s :
- Deliver the food from the kitchen to the dining room.
- Clean and wipe down all plates from sauces prior to picking them up from the expo line.
- Routinely clear tables off dirty plates and bring them back to the dishwashing breakdown area.
- Completing assigned opening and closing duties before and after service such as preparing the trays, folding napkins needed to hold hot plates, etc.
- May assist with other duties as assigned by management.
- Follow opening and closing procedures before and after the service.
- Always maintain professional demeanor with all staff.
- Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
- Be accessible to all staff and guests to answer any service and beverage related questions.
- Follow service steps based on our service and training manual and assist in communicating same to all staff who handle or serve food and beverages.
- Maintain expertise on food menu, allergens, and allergy protocol and procedure.
- Be able to explain menu items to guests tableside and engage with guests about our food offerings.
- Say food drop lines for each menu item when delivering food to the table.
- Be able to execute open-handed and simultaneous service when the situation permits.
Minimal Essential Requirements:
- The ability to work as part of a team, work quickly and follow directions.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Time management and ability to work under pressure to manage high volume of production.
- Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Flexible schedule.
- Ability to understand and follow written and verbal instructions.
- Discipline to follow set standards.
- Ability to lift up to 25lbs.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. #sash