UNA Hospitality is a new Chicago-based restaurant group with a passion for developing concepts that combine culinary excellence and impeccable service with a sophisticated, high-energy atmosphere to create one-of-a-kind experiences.
We are seeking a friendly, professional Server to join our team. Our ideal candidate is organized, can communicate efficiently and effectively with a diverse group of guests and teammates. This candidate is energetic, confident, has a strong base knowledge of food & beverage service and practices good time management skills. They must be able to work methodically in fast-paced environments while engaging guests with smart, viable, and timely service with an enthusiastic attitude. Our goal is to anticipate guests' needs and exceed their expectations.
Server Responsibilities include:
- Welcoming guests, listening to guests, assessing preferences, and making recommendations.
- Memorizing food and beverage menus.
- Communicate efficiently and effectively with guests while presenting menus.
- Taking food & beverage orders.
- Checking identification to ensure guests are of legal age to purchase alcohol.
- Accurately entering food & beverage orders into the point-of-sales system (POS).
- Collaborating with the kitchen and bar for prompt and accurate food & beverage orders.
- Preparing “mise en place” and following steps of service.
- Delivering food & beverage in a timely manner.
- Ensuring that food is prepared correctly and to the customers’ satisfaction; returns incorrect or improperly prepared orders to kitchen, or bar.
- Assisting with the tidying of tables, clearing leftovers, and keeping the dining area neat and free of debris.
- Observing guests and anticipating their needs.
- Delivering a memorable dining experience by resolving all customer issues promptly.
- Issuing bills and accepting payment.
- Reconciling payments and completing daily checkout procedures.
- Setting tables and arranging the dining area to accommodate daily event needs.
- Performing opening and closing duties in line with company operational procedures.
- Performing related duties as requested by leadership teams.
- Showing up to work on time.
- Clocking out in a timely manner
Server Attributes:
- Impeccable service standards and attention to detail
- Ambitious, enthusiastic, yet disciplined
- Good time management skills
- Punctual
- An appreciation and understanding of beer, wine, and spirits
- Ability to produce consistent high-quality service in a fast-paced environment
- Possess a desire to exceed guests' expectations all while looking out for the businesses best interest
- Professional demeanor and polished appearance
- Ability to speak English fluently and clearly
- Moves with grace and efficiency
- Sense of urgency, quick and savvy
- excellent communication skills
- Natural leadership qualities
- Willingness to learn
- Strong work ethic
- Positive attitude
- Team player
Qualifications Requirement:
- Must have at least two (2) years of serving experience in a systems-based, full-service, high-volume restaurant setting.
- Must possess extensive food and beverage knowledge.
- Must be proficient with classic cocktails, beer, and wine service.
- Working knowledge of point-of-sales systems.
- Highly developed interpersonal skills.
- Knowledge of a second language is a plus.
- Basset Certification required.
- Food Handlers Certification required.