At About Last Knife, we take pride in delivering exceptional service and exquisite dining experiences to our guests. Our restaurant is a hub of culinary delight, offering a diverse menu of delectable dishes in a warm and inviting atmosphere. As a Hotel Restaurant Server, you'll play a crucial role in ensuring our guests have a memorable stay. As a Restaurant team member, you will be tasked with the following duties, responsibilities, and assignments:
- Great and seat guests with a warm and welcoming attitude;
- Ensure prompt and courteous service to guests;
- Answer telephone calls and process phone orders;
- Coordinate amenity delivery requests in connection with the kitchen department;
- Address guest questions and complaints;
- Collect and process guest payments;
- Total receipts at end of shift to verify sales and clear cash register;
- Ensures tips are reported properly for tax processing;
- Clear dirty table settings and prepare the table for resetting;
- Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments;
- Inspect dining room serving stations for neatness and cleanliness;
- Assist service staff as necessary to service guests promptly;
- Follow all company safety and security policies and procedures, including reporting accidents, injuries, and unsafe work conditions to management; and
- Any and all other work as required to complete the primary purpose of the position.
Job Requirements Qualifications: First and foremost, you need a passion for the hospitality industry. Our guests are expecting an "Arlo" experience and we deliver nothing less.
- Previous hospitality experience is a big plus
- Prior customer service experience, especially as a food server
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Willingness to learn and adapt to our specific service standards.
Preferred Prior Experience: Six (6) months of previous customer service, restaurant and/or cashier experience Preferred Education: High school diploma or equivalent Required Licenses/ Certification: Food Safety Training certified or become certified within first 60 days of employment. Alcohol Awareness certified or become certified within the first 60 days of employment "At Arlo, we are proud to be an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, creed, or other protected characteristics. We believe that diversity strengthens our team and enhances the experiences of our employees, guests, and vendors.