Service Advisor

Service Advisor Hodges Mazda has had the privilege of serving the Jacksonville community since 2016. As a family owned and operated business, earning the trust of our customers, employees and community is what drives us to be better. Our new state-of-the-art facility gives us the necessary tools to serve our customers and employees at a higher standard. We're one of the few operators in the industry that's growing today, and we're succeeding because we have a great team, a strong business model, a healthy and rewarding company culture, and we are intensely focused on quality. What We’re Looking For: We are looking for a dedicated Service Advisor to help grow our booming service department and provide our customers with exceptional experiences. The ideal candidate will flourish in a high volume import store, have 5 years experience in the automotive industry and a proven track record not only in the production metrics but CSI as well. If this is you, please apply to schedule an interview. Our Core Values:

• Integrity
• Excellence
• Service

Benefits:

• Medical
• Dental
• Vision

* LTD

* Basic & Supplemental Life Insurance

* 401K

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications

• Knowledge of automobiles
• Positive attitude
• High volume mentality
• CSI focused