Service Manager

Restaurant Service Manager plays a crucial role in ensuring  the smooth and efficient operation  of a dining establishment . This position involves overseeing the front-of-house activities, managing staff, and ensuring  that customers have a pleasant dining experience. Reports to the General Manager

Salary 75K to 80K

Responsibilities:

Operations Management:

• • Oversee the daily operations of the restaurant to ensure efficiency and profitability.
  • Manage reservations and table allocations to maximize seating and customer satisfaction.
  • Ensure that the restaurant environment is clean, safe, and welcoming.

Staff Supervision and Development:

• • Hire, train, and manage all front-of-house staff, including servers, hosts, and bussers.
  • Conduct performance evaluations and provide feedback to improve staff performance.
  • Organize regular staff meetings to discuss updates, address issues, and motivate the team.

Customer Service:

• • Resolve customer complaints with diplomacy and professionalism to maintain a positive reputation.
  • Ensure high standards of customer service  are maintained at all times.
  • Build relationships with regular customers and greet VIP guests personally.

Financial Management:

• • Assist in setting budgetary and financial targets.
  • Monitor daily receipts and expenditures.
  • Control operational costs and identify measures to cut waste.

Compliance and Quality Control:

• • Ensure compliance with health and safety regulations.
  • Maintain high standards of food and beverage  quality, and service levels.

Qualifications:

• Proven experience as a Restaurant Manager or similar managerial role.
• Strong understanding of restaurant management software and point of sale (POS) systems.
• Excellent communication and interpersonal skills, with the ability to manage and motivate a team.
• Strong organizational skills with the capability to multitask in a fast-paced environment.
• Knowledge of local health and safety regulations for food service establishments.
• A hospitality management degree is preferred, though not mandatory.

Skills:

• Leadership and team management
• Customer service orientation
• Problem-solving and decision-making
• Financial acumen
• Attention to detail

What We Offer:

• Competitive pay
• Robust Benefits Program 
• Paid time off
• Significant growth opportunities
• A seat at the table in a growing company
• An involved and respected ownership
• A respectful and quality-focused work environment

This role is ideal for an individual with a passion for the hospitality industry, a commitment to exceptional service, and a desire to lead a team towards achieving excellence in all  aspects of restaurant operations.