Solutions Delivery Coordinator

Description

LOCATION: Remote in AL, AZ, CA, CO, CT, FL, GA, IL, MA, MI, MN, MO, NJ, NY, OR, PA, TN, TX, VA, WI, WY

JOB TYPE: Full Time, Exempt

OVERVIEW: Spectra Logic is a leader in data management and data storage solutions, providing innovative products that help businesses manage, preserve, protect, and defend their data. Our offerings include tape storage, file and object storage, and comprehensive data management software. We are committed to delivering high-quality, reliable, and scalable solutions to help organizations efficiently manage, migrate, and store long-term data with features that make it ransomware resilient.

We are seeking an organized, self-motivated, and aspiring individual to join in support of our Solutions Delivery Administration Team (SolDAT). The primary role of the Solutions Delivery Coordinator will be to support and assist the SolDAT team in the management of service coordination for Spectra sold products and services.

WHAT YOU WILL BE DOING: Reporting to the Manager of Solution Delivery Enablement, this person will schedule resources to install, maintain, and relocate Spectra products both domestically and internationally. You will work in Customer Resource Management tools to track engagements, maintain records, and recognize revenue for the company.

You will work with various Teams inside and outside of our department to drive constant process improvements and customer satisfaction.  This includes Implementation Engineers, Inventory Management, Shipping, Data Management, Service Partner Management, Service Delivery, Training, and others.

You will work in support of the SolDAT team, assisting in the responsibilities of services coordination or acting as an associate coordinator to senior members managing complex solutions coordination.

YOUR EXPERIENCE INCLUDES:

• Four-year technical degree or equivalent work experience

• Comfortable in Microsoft applications like Word, Excel, Outlook, and OneNote.

• Ability to demonstrate success in interacting with customers to complete projects.

• Experience prioritizing and allocating resources.

• Experience in Customer Resource Management tools (Microsoft Dynamics is preferred).

• Attention to detail, a professional attitude, and timely execution of tasks are paramount.

• Must be able to adapt well to change and prioritize work assignments under pressure.

• Exceptional verbal and written communication skills.

• Ability to learn and convey technical concepts related to Spectra Logic products.

• Ability to work independently and take direction in a team environment.

NICE TO HAVE:

• Knowledge of concepts, practices, and products related to the data storage field.

• Experience in services coordination or other professional services related positions.

COMPENSATION: Base salary range: $55,000 to $58,000 annually. While this salary range is a good faith and reasonable estimate, a candidate’s actual salary will be competitive based on a variety of factors including the candidate’s knowledge, skills, experience and location. 

BENEFITS: Spectra provides a casual work environment and a compensation structure that rewards contribution and hard work. Our comprehensive benefits package includes: 

• Medical, dental and vision insurance

• 401K with matching

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

• Short-term and long-term disability insurance

• Employee Assistance Program

• Paid vacation, holidays and sick time

• Educational Reimbursement  

WHY SPECTRA? Located in the foothills of the Rocky Mountains in Boulder, Colorado, Spectra is an entrepreneurial, private company with more than 40 years of proven success preserving, protecting and defending the world’s data. Spectra offers a challenging, flexible and creative work environment. Our culture is one that drives personal opportunity and advancement and rewards high performance while maintaining a high-quality work-life balance. 

#LI-REMOTE

*** Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.