Solutions Engineer

What is Nooks? Nooks is a platform transforming sales reps from manual laborers to scientists. With today's technology, sales reps shouldn't need to manually write hundreds of emails, research hundreds of websites/LinkedIns, and make hundreds of calls. They should instead focus on the parts of their job that actually require people — talking to customers, being creative, and problem-solving. With a combination of AI tools, automation, and real-time collaboration, Nooks can do the rest.

The problem Sales pipeline is critical for growing companies. Many, especially B2B companies, have teams of sales/business development representatives (SDR/BDRs) or full-cycle account executives whose responsibility is to identify, contact, and qualify new potential customers. There are ~750,000 SDR/BDRs in the US alone (e.g., Airtable, Brex, Databricks, and many other tech companies have sizable SDR/BDR teams). In their day-to-day, SDR/BDRs spend time on three main activities:

• Prospecting & research - identifying a list of potential customers using signals like industry, size, fundraising, headcount growth, new hires, job descriptions, etc.
• Email & LinkedIn messaging - writing messages to those contacts to convey the problem and pitch your product. The goal is for them to book a demo.
• Calling - live phone conversations often have higher conversion than emails because they're more personal, but there's a lot more manual work involved.

Most of the sales rep's job can be automated with today's technology: large language models, web scraping, automation, integrations, etc.

The role As the Founding Solutions Engineer, you will be a critical member of our team, bridging the gap between technical capabilities and sales strategy. You will play a foundational role in shaping our go-to-market approach, designing scalable processes, and ensuring technical alignment with customer needs. This is a high-impact, early-stage role that requires both strategic thinking and hands-on execution.

Responsibilities

• Serve as the technical expert in customer engagements, translating technical capabilities into business value.
• Partner closely with Sales to support discovery calls, demonstrations, and proof-of-concept efforts.
• Build scalable processes and playbooks for technical pre-sales and implementation.
• Act as the voice of the customer by providing feedback to Product and Engineering to enhance our offering.
• Design and deliver compelling demonstrations that showcase the value of Nooks in solving customer pain points.
• Create and maintain documentation, including technical FAQs, best practices, and implementation guides.
• Establish strong relationships with prospects and customers, ensuring alignment with their goals and success criteria.
• Collaborate across teams, including Sales, Product, and Marketing, to refine messaging and go-to-market strategies.

Requirements

• 4+ years of Solutions Engineer experience, preferably in a SaaS environment.
• Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment.
• Experience building and scaling processes from scratch.
• Deep understanding of sales prospecting tools and workflows.
• Comfortable writing prospecting sequences and working closely with sales teams.
• Strong communication skills, with the ability to simplify complex technical concepts for non-technical audiences.
• Highly collaborative and proactive problem-solver with excellent organizational skills.

Bonus points if you have:

• Experience working with sales prospecting tools such as Outreach, Salesloft, or ZoomInfo.
• Familiarity with automation and AI tools for sales enablement.
• A track record of success working with sales leaders or in sales-tech.
• Remote OK but even better if you reside in the San Francisco Bay Area

Compensation We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. In compliance with pay transparency laws and in pursuit of pay equity and fairness, we publish salary ranges for our open roles. The target OTE for this role is $150,000 - $220,000. On top of this, we offer equity, generous perks, and comprehensive benefits.