Position Purpose: this person is responsible for ensuring quality and consistency of the restaurant’s beverage program, maintaining, and enhancing service, and educating the staff. This person is responsible for the recommendation and sales of wines and other beverages to guests and to help ensure the enjoyment of guests.
Key Responsibilities/Accountabilities:
Logistics
- Responsible for departmental logistics efficiency – monitor what works and what doesn’t and offer ideas to achieve the expected outcome – examples include increase of wine sales, cellar organization.
- Assist and conduct wine training of new hired and existing staff and materials generation.
- Monitor and spot check wine deliveries and BIN # assignment, proper storage and organization of the wine cellar.
Dining Room Service
- Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture
- Work as a member of the beverage team. Interact with service team in a positive manner. Assist on any orders whenever is needed.
- Being knowledgeable about different types and regions of wines.
- Helping customers choose the correct wine for a meal and/or budget.
- Interacts with people beyond giving and receiving instructions, particularly in resolving guest wine complaints.
- Offer wine expertise, guide guests about wine and oversee service in the entire restaurant by being present on the floor
- Present, represent and offer wine suggestions to all guests, execute wine service step by step.
- Support dining room staff with any wine related and service-related issues.
- Personalize service by leading by example - using guest’s name, building relationships with loyal guests, checking on satisfaction by being involved and touching every single table.
- Build guest loyalty by creating and maintaining guest preference notes related to wine consumption and enjoyment (with assistance of host team), record all guest notes in Resy database.
- Anticipate and service the guest’s needs before requests are made.
- Recommend after dinner drinks.
- Help the staff in service.
- Knowledge of food menu in order to recommend wine pairings.
- Always be present on the floor and do quality check on the guests.
Product Presentation & Staff Educatio n
- Monitor and make sure quality of wine is at its highest.
- Monitor the quality and par levels of wine glassware and decanters.
- Set up ice buckets in main dining and lounge areas for service
- Getting glassware as needed for wine service.
- Train and guide staff on proper bottle presentation, decanting and pouring, making sure the correct verbiage is used at all times – organize short daily pre-shift trainings and tastings, make sure there is a wine class scheduled once a month.
- Communicate wine lows, 86's and info on new wines to staff.
- Reporting to Beverage Manager any menu discrepancy on wines vs POS postings.
- In absence of receiver, fully handle everything related to wine – deliveries, invoices, putting bottles away, etc.
Self-Development
It is understood that as Sommelier you are responsible to maintain current knowledge of the world of wines. You will be required to continually develop this knowledge on your own time and stay on top of current industry and wine trends. Your progress in education will be evaluated on ongoing basis. Likewise, the company will assist in any way possible with any educational goals that relate to your duties as Sommelier (with prior management approval)
Minimal Essential Requirements:
- The ability to work as part of a team, and personal cleanliness.
- Ability to communicate and understand direction in English to ensure safety in the Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Time management and ability to work under pressure to manage high volume of production.
- Active listening and learning skills.
- Reading and speaking comprehension skills
- Discipline to follow set standards.
- Ability to lift up to 30lbs.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. #SAHG