Administrative Support Specialist

CAI Insurance Agency, Inc.

Cincinnati, OH

A culture of empowerment and encouragement. Growth. A deep meaningful responsibility to helping clients navigate the unknown. Want it? We've got it! At CAI Insurance, we believe that today is an opportunity to help our customers prepare for life's unexpected events. It's what we do, we're proud of it, and we want you to be part of it! We are seeking an Administrative Support Specialist to join our team. This is a fantastic opportunity for a motivated individual eager to learn the fundamentals of the industry and leverage growth and development opportunities to build a rewarding career. We are only satisfied when delivering the best, and we achieve that by investing in our employees’ professional development. With our support, you will have the tools you need to become a leading contributor to the agency’s overall success! CAI Insurance offers workplace flexibility with an opportunity to work from home after a probationary period (hybrid). We offer competitive base compensation with an opportunity to earn bonuses. Benefits include paid time off, paid holidays, multiple medical options, dental, vision, life, disability, other workplace voluntary plans, retirement plans with an employer contribution, and health savings accounts (waiting periods apply). As an Administrative Support Specialist, you will play a critical part in the overall success and efficiency of the agency. Employees in this role get to experience a little of everything CAI has to offer, putting them in an ideal position for future opportunity.

DUTIES

Answer and accurately direct incoming overflow phone calls.
Control entry access and greet visitors.
Accept, distribute, and prepare outgoing deliveries, mail, and faxes.
Monitor website requests and direct them to the appropriate team members.
Monitor and order office supplies to ensure adequate stock levels.
Assist with the creation, preparation, and distribution of client and marketing materials.
Update and maintain contact and policy information in management systems.
Kick off and assist with renewal workflow processes.
Process policy change requests, issue ID cards, and certificates.
Compare current and prior policies for accuracy and completeness.
Provide support for various agency projects and initiatives.
Maintain the appearance of the front office, conference rooms, and kitchen.
Adapt to various tasks and responsibilities as needed to support the agency's operations.

QUALIFICATIONS

Strong interpersonal skills with the ability to collaborate respectfully and effectively with internal team members, clients, and guests.
Exceptional attention to detail with excellent verbal and written communication skills.
Proficient in using computer software and applications essential for daily operations.
Consistently maintain a reliable, positive, and professional demeanor in all interactions.