Community Director

Position Overview

Insite Property Solutions, a boutique full-service property management company, is looking for a highly motivated Community Director to join our team!

The Community Director is responsible for managing all aspects of property management for their assigned community, including overseeing leasing, maintenance, and financial management. This position works closely with residents, property owners, and team members to ensure successful operations. The ideal candidate is skilled in all areas of property management including lease-ups, financials/budgets, and leading on-site teams. The Community Director is an enthusiastic leader with excellent customer service, time management, and communication skills.

Responsibilities

• Manage assigned community or communities, ensuring properties are well-maintained and fully occupied 
• Interact with property owners and their representatives in a professional manner; partner with ownership to develop and maintain marketing and leasing plans
• Serve as a mentor, trainer, supervisor, and leader to the on-site teams
• Provide superior customer service at all times and continually review and improve customer service strategies
• Oversee and perform leasing duties including responding to inquiries, showing apartments, preparing and executing leases; motivate the leasing team to achieve leasing goals; implement and execute Lease Renewal program; maintain an awareness of lease terms and develop a plan/strategy for staggering terms while maintaining minimum term expectations; ensure all leases and contracts are properly executed and adhered to
• Maintain an informed understanding of market trends, conduct market surveys, possess knowledge of market activity at competing properties, and collaborate with Director of Operations to assess changes in the rental market through analysis of traffic and rental records
• Maintain Fair Housing guidelines while being culturally aware and able to work with diverse groups of people and interests
• Work with Director of Operations to create an annual budget; adhere to the approved budget and review financial statements monthly; negotiate for supplies and services with vendors and contractors to achieve the best possible prices while maintaining high-quality service and craftsmanship; oversee compliance and accuracy of accounts receivable and accounts payable, including coding and submission of invoices and check requests; complete income and expense workflows in YARDI; prepare and present reports on property performance
• Manage and maintain both physical and digital resident, vendor, and project files
• Communicate effectively with residents, fellow team members, managers, and vendors (verbally and in writing); maintain regular communication with residents, coordinate resident events, conduct resident satisfaction surveys, and anticipate resident needs with a positive can-do attitude; respond promptly to resident requests and concerns, and work to resolve any issues in a timely and effective manner; perform regular community outreach to build networking relationships throughout the neighborhood
• Work proactively with business partners including all vendors
• Maintain an organized and efficient office environment that is pleasant and inviting to both staff and residents
• Continually build value throughout the community by investigating potential services or benefits that can be passed to residents
• Maintain the physical asset; prioritize, schedule, and monitor daily activities, service requests, inspections, make-ready priorities, and construction/improvement projects; work in conjunction with Maintenance team to diagnose common household and commercial building maintenance issues and provide quality solutions in a timely manner; identify issues preemptively and prepare for preventative maintenance; perform detailed daily property walks to ensure all maintenance and custodial issues are promptly addressed; maintain permits and required maintenance plans
• Respond quickly and appropriately to emergencies

Qualifications

• Required Experience: 2+ years' property management experience or related field
• Preferred Experience: 3+ years' property management experience; 1+ years' in a Community Director/Manager role
• Excellent time management, problem solving, and attention to detail
• Ability to multitask and achieve high-quality results under tight deadlines and changing work priorities
• Ability to work independently and as part of a team
• Excellent customer service, communication, interpersonal, and writing skills
• 4-year degree or related coursework is preferred; a high school diploma or equivalent is required
• Knowledge of fair housing laws and other property management regulations
• Proficient with MS Office Suite and YARDI

Additional Compensation

• Bonus Potential: Quarterly bonus potential of 3.75% (total of 15% annually), $150 bonus per new lease
• Retention Bonus

Benefits

• Medical, dental and vision insurance provided
• Health Savings Account with monthly employer contributions
• Employer paid life insurance and long-term disability insurance
• Accrues Paid Time Off (PTO) each pay period for a total of 160 hours per year
• Parental Leave
• 10 paid corporate holidays
• 401(k) with employer matching
• Employee assistance program
• Wellness Program with wellness allowance
• Rental discounts
• Training & career development
• Referral program
• Cell phone allowance

Schedule:

• 8-hour shift; Schedule will tentatively be Tuesday-Saturday. Days off: Sunday/Monday

Insite Property Solutions is an Equal Opportunity Employer

All team members are expected to align with and contribute to Insite's values, policies and ethical standards as stated in Insite's Employee Handbook.