Director, Service Delivery

Service Delivery Director

**Immediate Opening**

**Hybrid work schedule**

CSEngineering is hiring a Service Delivery Director to join our growing team and oversee all government programs within the organization to ensure the overall success of the service delivery! The person is responsible for all aspects of the program including contract compliance, is properly trained and fully staffed, adheres to all reporting, and is the main POC for the client. The Director of Service Delivery has a leadership role in managing all the projects with the company adhering to the company's Process Standard Operating Procedures (SOP). This position is a member of the senior management team.

The Director also serves as the primary escalation point of contact with Government program authorities and representatives on technical and program/project issues. The Director supervises program/project operations by developing and enforcing procedures and shaping and executing strategies to exceed customer technical requirements. She/he manages the acquisition and deployment of program/project resources and performs coaching and mentoring of all Project Managers and other staff across the portfolio.

JOB RESPONSIBILITIES

• Lead, oversee, and manage the life cycle of a project from kick-off to closeout.
• Responses to inquiries from the government, and teaming requests from partners.
• Maintain a staff with a high degree of knowledge and capability in the development and execution of the Life Cycle of the Program.
• Responsible for the overall success of the project management within the company.
• Establish and implement project management processes and methodologies.
• Drive continuous improvement and innovation initiatives to enhance the competitive edge and customer satisfaction.
• Identify and mitigate risks that may impact the company's reputation, quality, or efficiency.
• Mentor project managers to increase organic growth within their projects.
• Foster a culture of excellence, collaboration, diversity, and accountability across the Service Delivery organization.
• Communicate the importance of CPAR ratings to project managers and how to increase the annual scores.
• Responsible for effective communication within the organization and with the client.
• Coordinate with support functions to ensure appropriate resources are assigned to support the project.
• Participate in Leadership and Executive management decision-making and corporate management.
• Participate responsibly in annual planning, as well as opportunity planning and pipeline review sessions; bring fresh ideas and perspectives to the company.

Key Expectations are:

• Participate responsibly in annual planning, as well as opportunity planning and pipeline review sessions; bring fresh ideas and perspectives to the company.
• Maintain key relationships with all CSE customers.
• Work towards organic growth on programs
• Ensure all key deliverables are submitted on time and of high quality. Ensure all programs are compliant with the awarded contract
• Mentoring/Training of Project Managers
• Keep the employees motivated on the contracts and ensure they are performing as per contractual requirements
• Ensure Monthly project management review with PMs, employees and customers
• Responsible for the financial health of all projects

REQUIRED QUALIFICATIONS

Security Clearance: Secret Clearance

• Bachelor's degree in technology, Business Management, or related field.
• Additional education or training in management, or related desirable.
• Relationship management skills.
• Well-developed management and business skills.
• Excellent communication and negotiation skills.
• Thorough knowledge of Federal Government acquisition processes and principles.
• Outstanding cross-functional management and leadership skills.
• Strong analytical and problem-solving skills.
• Strong leadership skills.
• Ability to be flexible, maintain a positive attitude, and work collaboratively to develop a team environment.

Location: Annapolis, MD/Hybrid

COMPANY OVERVIEW

Who we are- CSEngineering, a Service-Disabled Veteran-owned small business established in 2002, is dedicated to becoming the premier engineering and services firm in our industry, all while prioritizing client satisfaction above all else.

What we do - With a rich history of excellence, we boast significant expertise in a wide array of areas, including satellite systems, weapons and missile systems, naval architecture, aviation systems, IT and Enterprise Architecture, and more. We offer a comprehensive range of services, including logistics, program management, and IT operations. As a recipient of the Hire Vets Gold Medallion award, we're proud of our commitment to veteran hiring, retention, and professional development.

Why should you be a part of CSE- At CSEngineering, our employees are at the heart of everything we do. We foster a culture of passion and growth, where individuals are encouraged to excel build fulfilling careers, and continually strive for excellence. Our dedication to innovation and excellence propels us forward, as we continuously strive to set new standards in our industry. Join us and be part of a team that's redefining what's possible.

CSE offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off.

CSE is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity and veteran status.

Job Posted by ApplicantPro