POSITION SUMMARY:
The Floor Manager is responsible for overseeing the day-to-day operations of the dining area, ensuring a seamless and enjoyable experience for guests. Your role involves managing the front-of-house staff, maintaining high service standards, and contributing to the overall success of the restaurant.
ESSENTIAL JOB RESPONSIBILITIES:
- Supporting the Assistant General Manager and Assistant General Manager in running the daily operations of the restaurant
- Supervise line level staff, establishing positive working relationships.
- Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees.
- Monitor employee and guests’ activities to ensure liquor regulations are followed.
- Establish standards for personnel performance and guests’ service.
- Maintain front-of-house staff schedule and assign duties.
- Partner with the kitchen staff to ensure proper food presentation and timely preparation.
- Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
- Maintain and keep record of food and equipment inventories.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Keep records required by government agencies regarding sanitation or food subsidies.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
- Plan menus and food utilization , based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Knowledge and ability to follow all DOH and safety guidelines.
- Follow all company policies, procedures, and guidelines.
- Perform all other tasks as duties as assigned and/or per business need.
KNOWLEDGE, EXPERIENCE AND SKILLS:
- A minimum of two years’ experience in a fine dining, high volume setting
- Strong experience in upholding guest service standards
- Organization and multi-tasking skills with attention to detail
- POS and computer literate with the ability to learn and adapt to using all programs.
- Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience.
- Professional demeanor, polished appearance with the ability to exceed guest's expectations.
- Ability to work in an ever-changing environment.
- Ability to work both independently and in a team environment.
- Strong work ethic and customer-focused approach
- Must be passionate, entrepreneurial, and dedicated to success .
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.
ADDITIONAL REQUIREMENTS:
- Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Ability to lift and carry items weighing 50 pounds on a regular basis.
- Ability to stand for prolong periods of time.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently , or otherwise move in a constantly changing environment.
- Climbing steps regularly.
The base pay range for this position is $65 ,000.00-$75 ,000.00 . The determination of what a specific employee in this job classification is paid depends on a number of factors, including but not limited to prior employment history/job-related knowledge, qualifications and skills, etc. SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the E verify website .
Seaport Entertainment Group is an equal opportunity employer.