Touché is a new French Bistro led by Chef Jeff Deloff, Sommelier Bob Leonard, and Bar Manager Adam Martinez. Located in the heart of Armory Square, Touché aims to bring locally sourced French inspired fare and genuine hospitality to Syracuse.
Touché is looking for people who are enthusiastic about hospitality, and have a passion for French culture, food, wine, and cocktails. The ideal Touché employee embodies our core values of being, Inclusive, Humble, Smart, Presentable, Conscientious, Ambitious, a Contributor, and Positivity.
The Host position is incredibly important as it represents the guest's first and last impression of their experience at Touch é.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Consistently presents positive and friendly first and last impression for all guests
- Greet all guests entering the restaurant (by last name if possible) and thank all guests leaving the restaurant, inviting them to return.
- Open the front door for guests entering or leaving the restaurant when possible.
- Provide guests with beverage menus upon seating.
- Informs server and Manager of special requests, celebration of birthdays, anniversaries, known allergies, etc., as soon as a party is seated
- Appropriately and professionally answer phones & take messages at the host stand
- Maintain an organized floor by quickly and efficiently seating guests according to company standards
- Engage management for any guest issue or complaint
- Be able to utilize reservation service tablet.
- Receive and record guests' dining reservations.
- B e able to answer phone calls in a polite manner with our standard protocol
- Working with management on smooth guest service
- Assisting management and staff with private party set-up and ease of service
- Promotes the importance of teamwork and maintaining an efficient work situation
- Able to answer questions about ingredients and allergies, preparation, description of menu items
- Respect for fellow employees and guests
- Prioritize walking rather than showing guest to the table, bathroom, etc.
- Relay messages to servers and bussers as needed.
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
- Diplomatic and energized demeanor
EDUCATION and EXPERIENCE
- Experience in a Food & Beverage Service preferred
- Experience related to dealing with the general public preferred
- Food and wine knowledge is preferred and an eagerness to learn is expected
- Host experience is not required but looked upon very favorably.
LANGUAGE SKILLS
- Must have excellent verbal communication skills
- Be able to effectively communicate, give and take constructive criticism, and work productively in a team dynamic
MATHEMATICAL SKILLS
- Basic knowledge and understanding of math
REASONING ABILITY
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
- Must be able to lift up to 50 lbs.
- Must be able to stand on feet for an extended period including using stairs regularly
WORK ENVIRONMENT
- Dining Room, Bar, and Kitchen areas
- Touché believes in a ‘whole house’ mentality and we expect all team members to support and motivate each other to achieve our goal of guest satisfaction. You should be able to communicate effectively and respectfully with your co-workers.
Applicants must be willing to work weekends and holidays.
Touché is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
A LITTLE BIT ABOUT SYRACUSE Recently named one of the Top 25 places to live by U.S. News Report, Syracuse is a four season city conveniently situated in central New York. The gateway to the Finger Lakes wine region you are also just a couple hours away from the Catskills, Hudson Valley, and the Adirondack Mountains. At the same time you are a 4-5 hour car ride away from major cities, including New York City, Toronto, Montreal, Philadelphia, Boston, and more. You can enjoy easy access to all of these place with a much lower cost of living.
Syracuse is a growing city with year round festivals, the Everson Art Museum, Erie Canal Museum, and more. The secret is getting out as more and more companies and remote workers are relocating to the area. This is an exciting moment to move to Syracuse and become involved with a budding Hospitality Group.