Repair Service Technician

Thompson First Group is seeking a Repair Technician for a direct hire position with a local client in Dallas, TX.

Candidates that have a background performing troubleshooting, repair and replacement on electrical and mechanical equipment are encouraged to apply. 

Responsibilities

• Troubleshooting and diagnosis of the appliances sent in.
• Replacement or repair of defective components.
• Functional safety checks and quality control.
• Cleaning of the appliances as part of the repair service with the aim to improve customer
• satisfaction
• Packing and unpacking of units
• Maintaining an accurate and complete record of all repairs made and parts utilised in various
• software systems
• Picking of parts for repair orders
• Movement and picking of stock within the warehouse
• Upholding a spotless and well-organized working environment

Education and/or Experience

• A minimum of 1-1.5 years relevant experience and/or a certification/diploma in a technical related field (E.g. electronics, mechanical, maintenance)
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals in English.
• Ability to write routine reports and correspondence and effectively share information in one-on- one and small group situations with other employees of the organization in English
• Basic knowledge of a cloud-based ERP system (SAP or similar)
• Hands-on repair experience of electronic consumer appliances
• Basic knowledge of Microsoft Office
• Fluent English in speaking and writing
• Knowledge and experience of software and hardware repairs

Behavioral Competencies

• Attention to detail
• Ability to communicate effectively and proactively (including virtually)
• Ability to multi-task and adapt to changing priorities while ensuring high quality
• Curiosity and eagerness to learn about technology electronics, appliances, software
• Willingness to provide and receive feedback openly
• Good sense of judgement and strong customer focus
• Ability to work autonomously with little supervision
• Strong customer orientation to ensure excellent experience for our stakeholders

Key Challenges

• Priorities are often changing quickly as various projects are implemented. Must be able to manage multiple tasks under strict deadlines.
• With the Repair and Facilities Manager not being physically at the warehouse location, this position must work to proactively communicate and address issues, provide feedback, and discuss solutions with team members via phone, email, and video conferencing.

Thompson First Group is an equal opportunity employer and participates in E-Verify. All applicants will be considered for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.