Direct Hire
Customer Service Representative
listing title: Customer Service Representative - Direct Hire Job location: Highland, New York Shift Hours: Monday - Thursday (in person), Friday (remote) 8:00 AM - 4:00 PM income: $45,000 - $50,000 per year Are you a customer service professional with a passion for providing exceptional support to clients? Join our team as a Customer Service Representative in Highland, New York. We are pursuing a motivated individual with B2B practice and excellent technical expertise to deliver outstanding service to our valued customers. Customer Service Representative General Requirements: »Minimum of 1 year of practice in a Customer Service Representative or Account Management function, preferably in a B2B environment. »Tech-savvy with proficiency in Excel and the capability to work comfortably with multiple screens in a Windows-located environment. »Strong attention to detail, ensuring accuracy in order processing, documentation, and customer communication. »Excellent communication expertise, both verbal and written, with the capability to articulate information clearly and professionally. »Demonstrated problem-solving expertise and the capability to handle customer inquiries and complaints effectively. »Flexibility to work in-person Monday through Thursday and remotely on Fridays. »Adaptcapability to lgain and follow Zumtobel's processes and procedures. »A positive attitude, customer-focused mindset, and availability to go the extra mile to exceed customer expectations. Customer Service Representative Responsibilities: »Serve as the primary point of contact for our B2B clients, handling inquiries, requests, and issues promptly and professionally. »Build and maintain strong relationships with clients through effective communication and problem resolution. »Provide accurate product information, pricing details, and delivery schedules to clients. »Process orders, returns, and exchanges efficiently, ensuring accuracy and customer satisfaction. »Collaborate with internal teams to address client needs, coordinating with sales, logistics, and finance departments as required. »Navigate Excel and utilize a multi-screen Windows-located environment to manage customer accounts and data effectively. »Maintain detailed and organized records of customer interactions, transactions, and inquiries. »Adhere to company policies and procedures, following established processes for customer service excellence. We »Competitive annual income ranging from $45,000 to $50,000, commensurate with practice and qualifications. »A reliable, supportive work environment with opportunities for professional growth and advancement. »Comprehensive benefits package, including health insurance, retirement plans, and paid time off. »Monday through Thursday in-person work schedule, with the flexibility of remote work on Fridays. »An inclusive and collaborative team atmosphere that values open communication and teamwork. If you are a dedicated customer service professional with a strong attention to detail and excellent technical expertise, we encourage you to apply. Join our team and play a key function in delivering outstanding service to our valued clients. Equal Opportunity Statement Applications are considered on the basis of expertise, practice and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, discapability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.