Center Manager

As a Center Manager at European Wax Center in our newly built Mentor, Ohio location, you’ll be the first point of contact to lead and manage a team of Wax Specialists and Guest Service Associates. You’ll play a critical role in empowering your team to provide the best possible experience for our Guests and have fun while doing it! The Center Manager can expect to earn $17-21/hr plus commission on Wax Pass sales. Most of our associates earn anywhere from $10-20 more per hour based on commissions. As you grow in your role, you will move away from commission and towards monthly Center bonuses. Center Managers can enjoy free waxing as a means to help them understand what happens inside the Wax Suite! Every day, you will interact with guests and model the Guest Experience behaviors that have helped establish EWC as the #1 out-of-home Waxing Business in the country. You’ll know the ins and outs of the Wax Specialist and Guest Service associate roles in order to observe guest interactions and coach in the moment. You’ll maintain a close working relationship with your District Manager and Franchisee in order to establish Center Goals and plans to execute. You’ll host weekly individual meetings with each team member to review performance so you can celebrate strengths and address areas of opportunity. You also will use your previous experience conducting interviews to help bring on and retain exceptional talent. To thrive in this role, you must have previous experience leading a team and holding them accountable for meeting goals. You must have flexible availability in order to spend time with our morning and evening teams and support them in their roles. Prior sales experience is helpful, since you will be connecting with guests daily and sharing opportunities to help them save on their waxing services by purchasing a Wax Pass! Please bring any questions about employer benefits to our first Zoom meeting. We look forward to meeting you! Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Manager job post Is this you? As the Center Manager, You’re the first face they see and the most important memory when they need exceptional customer service over the phone and in-person. You will use your previous experience conducting interviews and providing excellent customer service to help our talent acquisition team source candidates