Customer Support adjunct
Benefits : »Competitive compensation »Medical, Dental, and Vision insurance » 401(k) retirement savings plan with substantial company match »Life and travel insurance »Tuition assistance »Wellness reimbursement program »Paid holidays and vacation What is a Customer Support adjunct? &nb sp; & nbsp; ; &nb sp; & nbsp; ; &nb sp; & nbsp; this function works within the Customer practice team, which works directly with the company’s contact center, operations, and billing departments. The Customer Support adjunct works broadly within our SAP meter to cash Customer Information System (CIS). The Customer Support adjunct will perform customer support office and clerical work while exercising good judgment and responsibility when performing such. What does a Customer Support adjunct do? »Communicates with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls »Works on lists of orders that may involve billing issues or service issues; reviews and corrects business process exceptions, error listings and other reports including making billing adjustments as necessary »Confirms, analyzes, summarizes, and transcribes information and data from various sources »Prepares and maintains digital and/or paper files, reports, system records and databases »Operates office machines and equipment including, but not limited to, copy machine, scanner, fax machine, computers, telephone equipment and calculators; solicits and receives customer information »Performs all other office tasks as assigned; capable of performing all of the general customer support tasks and is familiar with all of the procedures of the office and the business process to which the employee is assigned to support »Employees may be utilized to execute work during emergencies including interacting with customers in all customer channels to support the company in covering issues impacting safe and reliable service What does it take to be a Customer Support adjunct? Required : »High School or an Equivalency Diploma »Must have proficient computer expertise »Must have excellent telephone manners, the capability to work well with others and the capability to meet the public in a courteous and businesslike manner »Valid driver’s license Preferred : »Prior customer service practice »Prior billing practice Applications will be accepted until June 30, 2023 . Please go to Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence. All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, discapability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA FEDERAL CONTRACTOR