Front Desk Agent

Join Our Exceptional Front Desk Team at Hyatt Place Polaris! Are you looking for a dynamic opportunity to shine in the hospitality industry? The Platinum Operating Hyatt Place Polaris is seeking an enthusiastic individual to join our top-notch front desk team. At Hyatt, We Care for People So They Can Be Their Best: At Hyatt, our core mission is to care for people so they can be their best. This guiding principle influences everything we do on our property, ensuring every guest has a memorable and delightful experience. Our Front Office Associates: As a front desk team member, you’ll be the welcoming face of our property. Your responsibilities will include: * Warmly welcoming each guest: Create an inviting and friendly atmosphere from the moment our guests walk through the door. * Making connections: Engage with guests, build rapport, and anticipate their needs to provide personalized service. * Seeking feedback: Actively listen to guests’ feedback to ensure we continually improve our services. * Expressing gratitude: Thank guests for their business, leaving a lasting positive impression as they depart. Exceptional Performance, Exceptional Rewards: At Hyatt Place Polaris, we foster an environment that demands exceptional performance and offers great rewards, including: * Career opportunities: Grow your career with us and discover new paths in the hospitality industry. * Job enrichment: Take on diverse and fulfilling responsibilities that make each day unique. * Supportive work environment: Join a team that supports each other, creating a positive and collaborative workplace. If you’re ready for a challenge and eager to make a difference, we’re ready for you! Other Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Register guests into the hotel’s system, verifying reservation details, address, and payment information.
• Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
• Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
• Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
• Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
• Assist with transportation services, ensuring timely and courteous service.
• Assist guests with luggage upon arrival and departure.
• Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
• Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Be aware of and prepare for incoming VIP guests.
• Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
• Exhibit a positive and cooperative attitude as part of the team.
• Communicate effectively with coworkers and contribute to a supportive work environment.
• Handle and account for keys properly.
• Understand and adhere to emergency procedures and security policies.
• Ensure the confidentiality and protection of guest room numbers.
• Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
• Must maintain a neat, clean, and well-groomed appearance in accordance with company standards.
• Bartending and food service.

Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred.

• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.