Front Office Representative

COMPANY

At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 90 physicians and 500 employees operates across 19 locations in North Texas, providing personalized, accessible care that helps communities thrive.

At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.

Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.

JOB SUMMARY

The Front Office Representative at Family Healthcare Associates (now a part of Catalyst Physician Group) will be the first point of contact for patients and play a vital role in ensuring a positive and seamless experience from check in to check out. We're a purpose-driven organization, passionate about making a positive impact on the lives of our patients and providers. Join us and be part of a rapidly growing team that's truly making a difference!

ROLE AND RESPONSIBILITIES:

• Greet patients and visitors in a friendly and professional manner
• Check patients in for appointments, update patient demographics. and obtain insurance information
• Assist patients with completing necessary forms and accurately document patient information in EMR
• Collect copayments, deductibles, and outstanding balances upon check out
• Answer phone calls and respond to inquiries promptly and efficiently
• Schedule follow-up appointments
• Maintain cleanliness and organization of the reception and waiting areas
• Address patient concerns and complaints with empathy and professionalism
• Work efficiently and effectively in a fast-paced environment
• Handle sensitive and confidential information with discretion and professionalism
• Perform other administrative tasks as assigned

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma
• 1-2 years of related experience in a medical office or healthcare setting
• Excellent customer service and communication skills
• Knowledge of and adherence to HIPAA rules and regulations
• Reside within a 45 minute commute of Richardson

PREFERRED EXPERIENCE:

• 3+ years of medical office experience, preferably in a Primary Care office setting
• Athena EMR experience

COMPETITIVE BENEFIT PACKAGE:

• Compensation commensurate with experience
• Medical, Dental, Vision Insurance
• Short/Long term disability Insurance
• 401K with employer match
• Health Savings Account options
• Paid Holidays and PTO
• Referral Programs