Front Office Representative

Ideaboxpro

Atlanta, GA

Join Ideaboxpro as a Front Office Representative About Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project and interaction we undertake. Position: Front Office Representative Description: We are seeking a friendly and professional Front Office Representative to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service while managing a variety of front office tasks. This role is crucial in creating a welcoming atmosphere for our visitors and ensuring that all front desk operations run smoothly. Responsibilities:

Greet and welcome guests upon arrival with a warm and friendly demeanor.
Manage the check-in and check-out process to ensure it is efficient and guest-friendly.
Answer phone calls, take reservations, and respond to guest inquiries promptly and accurately.
Resolve guest complaints and issues in a professional and effective manner to ensure satisfaction.
Maintain an organized and efficient front office area, ensuring all materials and supplies are stocked.
Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready for arrival.

Qualifications:

High school diploma or equivalent; additional certification in hospitality is a plus.
Proven experience in a customer service role, preferably in a hospitality or front office environment.
Excellent communication and interpersonal skills; ability to communicate effectively with guests and staff.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Familiarity with office equipment, computer software, and booking systems; proficiency in MS Office is preferred.
A positive attitude and a strong desire to provide excellent service to guests.

Benefits: