Direct Hire Customer Service Representative
We are currently looking for an practiced Customer Service for our client in in Poughkeepsie, NY. The Customer Service Representative is responsible for providing effective customer service utilizing in-depth knowledge of company products and programs. This is a direct hire, full-time position with a work schedule of 8am-5pm Monday-Friday paying $21-$26 per hour. This is an office administrative position located in an equipment manufacturing site. Requirements of the Customer Service Representative » 5 years of customer service practice »Epicor practice is a plus »Excellent interpersonal, communication and organizational expertise »Must be able to work in a team environment »Computer proficiency in Microsoft Excel, Word and Outlook » knowledge of accepted inventory practices Responsibilities of the Customer Service Representative »Processing all customer orders »Handling orders, returns, shipments, etc. »Order any out of stock, special order items, create purchase orders, transfers, and follow up with customers by phone calls to complete of invoice. »Create service quotes and process service / part sales orders »Connect with customers in person, online and over the phone to find out what they want and need from their next purchase »Coordinate orders from the warehouse to ensure customers' orders are ready in a timely fashion to achieve an excellent level of customer service »Maintain orderly files and clean records of all transactions, as well as an accurate cash drawer. »Providing top notch customer service at all times by keeping customer satisfaction in mind as the end goal »Providing support to management and other departments by maintaining spreadsheets and other administrative tasks as needed »Other clerical/admin tasks as needed Equal Opportunity Statement Applications are considered on the basis of expertise, practice and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, discapability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.