Customer Service Representative

Position: Customer Service Representative

Location: Remote 

Job Type: Full-time

About HappyGo Travel Services: HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

Customer Service:

• Communicate with clients via phone, email, and chat to understand their travel preferences and requirements.
• Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.
• Handle inquiries, concerns, and complaints professionally and promptly.

Booking and Scheduling:

• Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.
• Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.
• Confirm bookings and send detailed itineraries to clients.

Destination Knowledge:

• Stay updated on travel trends, visa requirements, and safety information for various destinations.
• Offer insights and suggestions for travel experiences that match client interests.

Administrative Tasks:

• Maintain accurate records of bookings, payments, and client interactions using our CRM system.
• Process payments and handle invoicing as needed.

Benefits:

• Competitive salary with performance-based bonuses.
• Remote work opportunity, allowing for flexible hours and work-life balance.
• Opportunities for professional development and training in the travel industry.
• Access to exclusive travel discounts and perks.
• Collaborative team environment with supportive colleagues.

Basic Qualifications:

• Proven experience in a similar customer service role or within the travel industry.
• Strong communication skills with fluency in written and spoken English (additional languages are a plus).
• Proficiency in using booking platforms and CRM systems.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team, with a customer-first mindset.

Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!