Customer Service Representative

**Hourly pay including tips you can make up to $25 an hour!!!

There’s more to Detroit Wing Company than great-tasting Chicken Wings. We work hard to deliver the best, highest-quality products and services, and strive to be a leader in everything we do. It’s that simple.

Working at DWC isn't just about a place to work, it's a place to meet your neighbors. Come join our team today!

As a Supervisor, you are an enthusiastic role model that motivates team members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality, and cleanliness are achieved. Through your knowledge of the quick-service industry, you take pride in supporting the Restaurant Manager and Owner in the day-to-day operations of a fast-paced restaurant.

Benefits:

As part of our team we offer you:

• Competitive wages
• Comprehensive training
• Advancement opportunities
• Paid Training
• Vacation Time

Essential Duties & Responsibilities:

• Demonstrate a passion for guest service and creating exceptional guest experiences
• Pride yourself on building relationships with guests and your team
• Have strong operational experience
• Have excellent communication skills
• Have a passion for coaching and mentoring
• Have a desire to gain experience to help you be successful in your career

People Management:

• Assists the Restaurant Manager in recruitment and retention strategies
• Accountable for performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
• Sets goals and objectives for his/her team
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Responsible for shift cash procedures
• Maintains operational efficiency through use of positioning charts
• Assists the Restaurant Manager in driving sales and transactions during their shift
• Supervises team members to ensure primary and secondary duties are completed
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means
• Responsible for restaurant compliance with all applicable legislation
• Ensures high standards of guest experience are maintained and demonstrated as a top priority
• Implements, and instills in their teams, company policies, procedures, ethics
• Handles guest complaints and queries with professionalism and concern
• Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
• Provides leadership and direction around waste management procedures

Job Requirements:

• Creates a positive guest experience by delivering a high level of service while ensuring all team members engage guests and exceed service expectations
• Assists with managing the daily operation of the unit; including scheduling and training staff on each station and expectations of performance
• Leads a competent team of staff; ensure proper staffing levels (recruiting, interviewing, and hiring), training, coaching, problem resolution, developing and mentoring, and addressing any concerns to create a positive work environment
• Handles administrative duties such as entering daily operational information, performing feedback sessions, on-boarding new team members, budgeting, and finance management
• Ensures and upholds food safety and quality standards
• See things from the guest's perspective to understand how the restaurant is perceived and use that knowledge to improve offerings and drive sales
• Provides ongoing performance feedback to team members, and set employee and unit goals and objectives, and assist team members with achieving those goals
• Maintains and demonstrates professional work ethics, moral integrity and a positive attitude at all times
• Other duties as assigned to meet the needs of the business

Job Qualifications:

• Ability to work a flexible schedule to meet the needs of the restaurant, including working evenings and weekends, as required
• Detail-oriented with excellent problem-solving skills
• Strong organizational and time management skills while being able to work under pressure and meet tight deadlines
• Demonstrated ability to learn new tasks quickly
• Superior customer service skills with the ability to calmly diffuse situations and provide an exceptional customer experience
• Excellent verbal and written communication skills
• High school or equivalent (Preferred)
• Customer service: 1 year (Preferred)
• MUST BE ON SITE

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

DWC is the next best thing! Come join a fast-growing franchise and work with a team of great leaders with lots of room for Growth!! We are a company that is focused on our dedication to quality above all else. Each and every sauce is made entirely from scratch in each restaurant every single day. Our quality is our identity - It’s who we are as a company. It’s what guides us and it’s what sets us apart.