Customer Service Representative

Do you want to be a part of an awesome team that works together and truly cares about serving others? We are looking for rock star Customer Service Representative who loves helping people, has a very strong work ethic, is a quick learner, and is highly organized! This person provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Customer Service Representative helps with administrative duties, gathers information for follow up for the Sales team, and helps process orders.

COMPENSATION

* $18 - $19 / hour

RESPONSIBILITIES

• Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
• Coordinates questions and issues with the appropriate department personnel
• Maintains records of customer interactions and transactions
• Handles customer complaints or escalates when necessary
• Meets or exceeds all service and sales targets
• Provides administrative assistance as needed
• Attends all staff meetings, training, and educational classes as required
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required; some post high school education or training preferred
• Previous customer service or related experience preferred
• Printing or Graphic Design experience beneficial
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organizational and problem-solving skills
• Outstanding phone skills
• Strong computer and internet skills, including Microsoft Office suite
• Experience with CRM or other customer service software a plus