Customer Service Specialist

Ewing Outdoor Supply

Richmond, VA

Irrigation and Outdoor Supply Sales

Pay Range: $18.00+

As a Sales, Service, and Delivery Associate , you’ll play a vital role in supporting our landscape and outdoor supply contractors.

Customer Service & Sales : You’ll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects.
Product Expertise : With in-depth knowledge of our irrigation and outdoor supply products, you’ll guide customers in selecting the best items to meet their needs and ensure they understand how to use them.
Order Fulfillment & Delivery : You’ll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites.
Relationship Building : You’ll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience.

This is a hands-on role where you’ll directly contribute to the success of our clients while growing within our thriving business.

People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued.
Solution-Oriented: You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!

Assist customers at the counter, answering product inquiries and offering recommendations.
Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs.

Accurately process customer orders, ensuring all items are correctly selected and ready for delivery.
Prepare orders for transport and ensure proper inventory management.

Safely load and deliver products to contractors’ job sites, ensuring timely and accurate deliveries.
Ensure products are delivered in excellent condition and address any delivery-related issues.

Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service.
Address customer concerns and resolve issues to maintain high satisfaction levels.

Work closely with colleagues to maintain a smooth workflow and meet customer needs.
Help maintain the cleanliness and organization of the store and delivery areas.

Requirements

Strong communication and interpersonal skills to engage with customers and provide exceptional service.
Ability to build positive relationships with clients and team members.

Basic understanding or willingness to learn about irrigation and outdoor supply products.
Ability to explain product features and benefits clearly to customers.

Previous experience in sales or a customer-facing role is preferred, but not required.
Ability to upsell or recommend products based on customer needs.

Valid driver’s license with a clean driving record.
Experience with delivery driving, including loading, unloading, and safely transporting products.

Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties.
Comfortable with manual tasks, such as loading products and maintaining an organized work environment.

Ability to manage time efficiently to ensure timely product delivery and meet customer expectations.
Strong organizational skills to handle multiple tasks and orders simultaneously.

Willingness to work collaboratively with other staff to meet business goals and ensure smooth operations.
Positive attitude and adaptability in a dynamic work environment.

Basic proficiency with computer systems and point-of-sale (POS) systems for order entry and processing.
Ability to learn new software or systems as needed.

Benefits

Health Care Plan (Medical, Dental & Vision)